FAQs
How much does shipping cost?
Purple offers free shipping anywhere in the United States. For orders from Alaska and Hawaii, there will be an extra charge which will be calculated for you at the checkout.
Will Purple set up my mattress for me?
Purple offers In-Home setup for free for Purple Hybrid Premier mattresses. If you’d like In-Home setup for a Purple, Purple Plus or Purple Hybrid, there will be an extra charge of $200.
How do I track my Purple order?
When you purchase your mattress from Purple, you will receive an email confirmation which will include your tracking number and link. Use these to track your order. Additionally, you can add these details on the ‘Track Your Order’ section of the Purple website.
What is the Purple returns policy?
If you’re unhappy with your order, you can return it within 100 days from the date of delivery. Due to the GelFlex Grid, Purple require you to test out the mattress for at least 21 days before you decide to return it. For other Purple products, you have 30 days from the delivery date to return your order for a full refund. To start a return, contact Purple customer service or fill out a form on the website.
Does Purple offer warranties?
Yes, Purple offers a 10-year warranty on its mattresses. For other products, like pillows, bedding and seat cushions, Purple offers a 1-year warranty.
What payment options are available at Purple?
Purple accepts all major credit or debit cards and PayPal.
Can I cancel or change my order?
If you want to cancel or make changes to your order, you’ll need to contact Purple customer service.
How do I contact Purple?
To get in touch with Purple, call them on 888 848 8456, email them on info@purple.com or start a live chat on their website.
Purple hints and tips
Don’t forget to shop the sales: To get the best possible prices on Purple mattresses and other sleep products, shop the Purple sale. Purple mattress sales and deals run throughout the year, with the biggest discounts up for grabs on major holidays like President’s Day and Black Friday. In the sales, you can expect to save up to $900 on bundle sets, including a mattress and a bed base, or percentage discounts on other accessories, like pillows and sheets.
Sign up for the Purple newsletter: To stay up-to-date with the latest news, product launches and sales, sign up for the Purple newsletter. When you sign up for emails from Purple, new subscribers will receive $50 off their first mattress purchase.
Follow on social media: If you can’t get enough of Purple, make sure to follow Purple on its social media pages, including Facebook, Twitter, Instagram, Pinterest and YouTube.
Extra discounts at Purple: Purple wants to show its appreciation with its Special Purchase Programs. If you’re a healthcare professional, military personnel, first responder, trucker, or in the education sector, all you need to do is verify your eligibility to save 10% at Purple.
Give a gift card: If you have a family member, friend or partner who’s hard to buy for, give them a Purple gift card. You can customise your e-gift card and give as little as $5 up to $500, for all their bedding needs.
How to use Purple coupons
Purple coupon codes are entered at the checkout. Just follow these simple steps below:
- Do your shopping and add your chosen mattress or bedding product to the cart before heading to the checkout
- On the right side of the checkout page, you’ll see ‘Promo Code’ and a drop-down that says ‘Add’. Click this and a box will appear
- Enter or paste your code into the box, then hit apply
- Your basket will be updated with the new discounted price and you can proceed with your order
What is the Purple GelFlex Grid?
The Purple GelFlex Grid is an instantly adapting and rebounding comfort layer that’s made from hyper-elastic polymer material. This is the GelFlex part. The Grid part is made from a GelFlex polymer which uses a repetitive geometric structure for extra support and comfort. This cushioning technology is in all Purple mattresses and has over 1400 individual air channels to optimise airflow and breathability.
Which Purple mattress should I buy?
Purple has many mattresses on offer, so it can be hard to decide which one is best for you. If you’re on a tight budget, the Essential collection is the most affordable option and it features Purple’s patented GelFlex Grid technology. For something more premium, the Premium collection is best for hybrid support that’s adaptive and cradling. If you want something luxurious, the Luxe collection is the most expensive and uses the advanced GelFlex Grid Plus technology. If you still can’t decide, have a look at our in-depth discussion on whether you should buy the Purple Plus mattress.
What is Purple known for?
Other than its GelFlex Grid, Purple is best known for its cooling capabilities, which is why it features in our best cooling mattress guide. The grid design of Purple mattresses helps maintain temperature control, thanks to its ultra-breathable foam which is best for achy joints.
What else can I get at Purple?
Other than its award-winning mattresses, Purple has a wide range of sleep products, including pillows, duvets, mattress protectors, sheets and weighted blankets. Purple also designs and manufactures seat cushions and bed frames, including the well known Ascent Adjustable Base.
