FAQs
How much does shipping cost from Cocoon by Sealy?
Free shipping is available from Cocoon by Sealy to all contiguous US states. Those ordering from Alaska or Hawaii may be charged a delivery fee, however, which will be calculated at the checkout.
What order tracking does Cocoon by Sealy provide?
After you place an order with Cocoon by Sealy, you’ll receive an email confirmation with tracking details and links inside. Use this to track your order.
How do I cancel or amend an order?
If you want to cancel your order and it hasn’t been shipped yet, you can cancel it by contacting the Cocoon by Sealy customer service team as quickly as possible. If your order has already been shipped, you’ll have to go through the returns process.
What is the returns policy at Cocoon by Sealy?
You can return your mattress or bed base order within 100 days of receiving it if you're unhappy, thanks to the Cocoon by Sealy 100-night trial. Cocoon by Sealy requests that you test out your mattress for at least 30 days before you issue a return. Returns are free and you’ll receive a full refund once your order has been returned. To start a return, head to the Cocoon by Sealy support page and fill out a returns form.
Do orders come with a warranty?
Yes, Cocoon by Sealy offers a 10-year full-replacement limited warranty on its mattresses. The Sealy Foundation is covered by a 5-year limited warranty and the Sealy Ease Power Base has a 25-year limited warranty, while accessories like sheets and pillows have a 1-year warranty.
Cocoon by Sealy hints and tips
Always look out for the sales: Looking to save money on your Cocoon by Sealy order? Then you need to shop the sales! Lucky for you, Cocoon by Sealy mattress deals run throughout the year, including big sales events like Black Friday and President’s Day. The type of deals you can expect to see from Cocoon by Sealy include up to 35% off its mattresses, money off bed bases and free pillows and sheets when you purchase a mattress.
Get the most out of the Cocoon by Sealy 100-night trial: Buying a mattress online can be tricky. So, to give you peace of mind, Cocoon by Sealy lets you try out its Chill Memory Foam and Chill Hybrid mattresses for 100 nights. If you’re still not in love with your mattress after this time, you can return it for free and Cocoon by Sealy will give you a full refund.
Sign up for the Cocoon by Sealy newsletter: If you want to stay in touch with Cocoon by Sealy, sign up for the newsletter. By subscribing to Cocoon by Sealy emails, you’ll receive the latest news, product releases, sales and exclusive deals directly to your inbox.
Let’s get social: For even more updates from Cocoon by Sealy, make sure to follow them on Facebook, Twitter, Instagram and YouTube.
How to use Cocoon by Sealy promo codes
To use a Cocoon by Sealy promo code you have to enter it at the checkout. Here's how to do just that:
- Add your chosen mattress or bedding product to the cart and then move on to the checkout
- On the right side of the checkout page and underneath your order, you’ll see a drop down that says ‘Enter A Promo Code’
- Click the drop down and enter or paste your code into the box before hitting apply
- Your basket will be updated with the new discounted price and you can proceed with your order
Can I read a Cocoon by Sealy mattress review?
We've thoroughly tested a whole host of products before we recommend them to our readers here at TechRadar. To give you some insights into the pros and cons of the Chill Memory Foam mattress, we took a close look at it in our should buy the Cocoon by Sealy Chill mattress guide.
What is a cooling mattress?
Both Cocoon by Sealy mattresses have an advanced cooling cover, making them some of the best cooling mattresses on the market. But what exactly is a cooling mattress? Cooling mattresses use built-in cooling technology and materials to regulate your temperature so you can sleep through the night without being too hot. These types of mattresses are extremely breathable and don’t trap heat so you remain at an optimal temperature and if anything changes in the night, the mattress will adjust appropriately as you sleep.
Which Cocoon by Sealy mattress should I buy?
Cocoon by Sealy has two mattresses for you to choose from: the Chill Memory Foam and the Chill Hybrid. The brand has made it relatively easy for you to pick between the two so you just need to ask yourself if you’re a memory foam lover or a hybrid fan. If you prefer memory foam, the Chill Memory Foam mattress is made up of 10-inch memory foam that uniquely adapts and fits to your body, plus it’s the most affordable option from Cocoon by Sealy. If you like a hybrid construction, the Chill Hybrid is the mattress for you. It sits 12-inches high and features premium coils and memory foam with increased edge support.
