FAQs
How much does shipping cost from Tuft & Needle?
Tuft & Needle offers free delivery on all orders, except for shoppers located in Hawaii and Alaska. If you’d like Tuft & Needle to set up your new mattress and remove the old one, there’s a fee of $150.
How do I track my Tuft & Needle order?
Once you’ve placed your order, Tuft & Needle will send you an email confirmation to let you know when your products’ been shipped. The email will have a link with your shipping information which you can use to track your order.
Can I exchange my order?
If you wish to exchange your order and you’re still within the 100-Night Sleep Trial, you can do so by calling the Tuft & Needle customer service team.
Does Tuft & Needle offer warranties?
Tuft & Needle offer a 100-Night Sleep Trial on all its products. The brand also has a 10 year warranty on its mattresses, and 1-3 years on its other sleep products. To request a warranty claim, you’ll need to fill out a form on the website.
What is the Tuft & Needle returns policy?
If you’re unhappy with your order, you can return it for a full refund within 100 days with Tuft & Needle’s 100-Night Sleep Trial. To start a return, you’ll need to fill out a form on the Tuft & Needle website. If you’ve bought a Tuft & Needle product through Amazon and you’d like to return it, call Amazon’s Special Handling Department on (866) 423-5353.
How do I contact Tuft & Needle?
Should you need to contact the Tuft & Needle customer service team, you can call them on (877) 842-2586 or start a live chat on the website.
Hints & Tips
Watch out for the sales: For cheap prices on Tuft & Needle products, make sure to shop the sale! On the sales page of the Tuft & Needle website, shoppers can find low prices and exclusive discounts on a range of products. Tuft & Needle run sales throughout the year, and have special deals during President’s Day, Labour Day, Memorial Day, Black Friday and Cyber Monday. While Tuft & Needle doesn’t always offer discount codes, if your cart meets a promotions’ requirements, it will be automatically added at the checkout.
Follow Tuft & Needle on social media: To stay up-to-date with Tuft & Needle, make sure to follow them on social media. The brands’ Facebook, Twitter, Instagram and YouTube pages are full of news, product releases, promotions and updates for you to enjoy and apply to your orders.
Military, first responders and healthcare discounts: Tuft & Needle want to show their customers how much they care, which is why they offer special discounts for military personnel, first responders and healthcare professionals. Members of these groups can get 15% off their orders once they verify their eligibility via SheerID.
Visit your local Tuft & Needle store: For personalised advice and assistance, and exclusive offers, visit your local Tuft & Needle store. To find your nearest shop, simply go to the Store Locator page on the website and type in your zip code.
How to use Tuft & Needle coupons
1. Browse the latest Tuft & Needle coupons and choose on you'd like to use.
2. Click 'Get Code' and copy the revealed code to the clipboard.
3. Head to the Tuft & Needle website to start shopping and add the items you want to your cart.
4. When you've got everything you're after, click on your cart to review your order.
5. On the right side of the basket underneath your order details, you’ll see a box that says ‘Discount code’.
6. Enter or paste your coupon code into the box and hit apply.
7. Your basket will be updated with the new discounted price and you can proceed with your order.
