FAQs
How much does shipping cost from Mattress Firm?
Mattress Firm has multiple shipping options. The company offers free delivery on all orders, both online and in stores. If you want Mattress Firm to set up your new mattress and remove your old one, you’ll be charged $99.99 and $149.99 if you buy an adjustable bed base. For those who need a specific delivery window, they can choose the two-hour window option for $199.99.
How do I track my Mattress Firm order?
When you buy from Mattress Firm, you should get a physical receipt from the stores or an electronic receipt to your email address. Both receipts contain your tracking information which you can use to locate your order. Alternatively, you can enter your tracking details on the delivery tracker page on the Mattress Firm website.
Can I change or cancel my order?
If you’d like to change or exchange your order, you’ll need to contact a salesperson or connect with a Customer Care professional online. You can also cancel your Mattress Firm order, by contacting a salesperson via the phone number listed on your invoice. Changes or cancellations will need to be done before your order has been shipped. If you’ve missed this window, you’ll need to go through the return process.
What is the Mattress Firm returns policy?
If you’re unhappy with your order, you can return or exchange it within 120 days as part of the 120 Night Sleep Trial. Mattress Firm asks customers to try their order for at least 30 days before they request a return. Returns come with a return delivery fee of $99.99 and your refund may include a restocking fee.
Does Mattress Firm offer warranties?
Mattress Firm offers a 10 year warranty on all its products and has a 120 Night Sleep Trial on its mattresses.
How do I contact Mattress Firm?
To contact Mattress Firm, call them on (877) 384-2903 or start a live chat on their website. Alternatively, you can speak to someone at your local Mattress Firm store.
Hints & Tips
Watch out for the sales: Mattress Firm offers sales and clearances throughout the year. You can expect to see discounts like up to $600 off select mattresses and bundle deals where shoppers can get mattresses, bedding and other accessories at a low price. Mattress Firm drop their prices during President’s Day, Labour Day, Memorial Day, Black Friday and the Fourth of July.
Make the most of the price guarantee: Mattress Firm offers a Low Price Guarantee, so if you find a product that you’ve bought from Mattress Firm cheaper elsewhere, you can contact your showroom via the phone number listed on your invoice to organise a refund for the difference.
Keep up to date on social media: To keep up-to-date with Mattress Firm, follow them on their social media pages, including Facebook, Twitter, Instagram, TikTok, Pinterest and YouTube.
Sign up to the Mattress Firm newsletter: For regular news, deals and product releases, sign up to Mattress Firm newsletter. Simply enter your email address into the sign up box at the bottom of the Mattress Firm website, and you’ll be sent updates on a weekly and monthly basis.
Get text savings: For even more savings on your next sleep set-up, text MATTRESS to 766693 for text alerts about online exclusives and discounts. If you want to cancel texts from Mattress Firm, simply text STOP to the same number.
Special discounts for workers: Mattress Firm offers special discounts for key workers. Military personnel, students, teachers, first responders and medical staff can get 10-20% off their orders. All you have to do to qualify for these discounts is verify your eligibility on the Mattress Firm website.
How to use Mattress Firm coupons
1) Choose a Mattress Firm coupon you want to use from the list above and click 'Get Code' to reveal it.
2) Copy the code to your clipboard, then head to the Mattress Firm website to start shopping.
3) Once you've added the items you want to the cart, click on the cart to review your basket.
4) On the right side of the basket underneath delivery, click the link that says ‘Add a promo code’.
5) In the promo code drop down, enter or paste your coupon into the box and hit apply.
6) Your basket will be updated with the new discounted price and you can proceed with your order.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
