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Matthias Göehler, CTO at Zendesk discusses how AI is transforming the future of CX and says customers should get excited.
The more information customers give away, the more they expect brands to take care of that information.
Far from destroying jobs, pragmatic optimism shows AI’s potential to transform roles, pioneer industries, and democratize innovation.
To realize AI's benefits for CX, businesses should focus on purpose-built AI that addresses specific needs.