FAQs
How much does shipping cost from Simba?
Simba offers free standard delivery on all orders, and you can choose your delivery date at the checkout. Simba also offers next-day delivery which costs £40.
How do I track my Simba order?
Once Simba has dispatched your order, you’ll receive an email confirmation with your tracking details. Use this to track your order. Alternatively, you can enter your order number and email address on the Simba website to check your order status.
What is the Simba returns policy?
If you’re unhappy with your Simba order, you can return it within 14 days of delivery (if your order isn’t a mattress). If you want to return a mattress, you have 200 days to return your order, thanks to the Simba 200-night trial, but you’ll need to try it out for at least 30 days before requesting a return. To start a return, you’ll need to fill out the Simba return form on the website. Once Simba has received your item, a refund will be issued.
What warranty is available at Simba?
Simba offers a 10-year guarantee on all its mattresses. If you notice any faults during this time, Simba will replace your mattress free of charge.
How do I contact Simba?
To contact Simba customer service, start a live chat or send an email via the Simba support page.
Hints and Tips
Keep an eye on the sales: Shop the sales to save money on your Simba order. Simba sales and deals run throughout the year, including the big sales events like Black Friday, Boxing Day, Easter, Summer and Back To School. Sales you can expect to see include up to 55% off mattresses, bedding and other sleep accessories.
Sign up for the newsletter: To stay up-to-date with Simba, make sure to sign up for the Simba newsletter. By subscribing to emails, you'll be the first to find out about the latest offers, news and product releases.
Refer a friend: Share the love by using the Simba Refer a Friend scheme. When you refer a friend and they use your referral link, you’ll receive a £100 voucher and your friend will get two free Simba pillows when they buy a mattress.
Key worker discount: If you’re a Blue Light Card holder or NHS worker, Simba offers special discounts for you to get money off your order. All you need to do is sign up and prove your eligibility to use your key worker discount.
How to use Simba discount codes
1) Do your shopping and add everything to your basket before heading to the checkout.
2) On the right-hand side of the page, you’ll see ‘Have a discount code or gift voucher?’ Click this and a dropdown will appear.
3) Enter or paste the code in the box and click ‘Apply’.
4) If your coupon code is valid, the checkout page will refresh and your total will be updated accordingly with the new discounted price.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
