How do I contact Otty?
To get in touch with Otty customer service, call them on 0113 3202 490, email them on cs@otty.com or start a live chat on the website.
How much does shipping cost from Otty?
Otty offers free standard delivery on all orders made on its website. If you want premium delivery where your mattress is delivered to a room of your choice, it will cost you £10. Other premium delivery options are also available and start from £10. Otty only has weekday delivery and won’t deliver on weekends.
How do I track my Otty order?
Once your Otty order has been dispatched, you’ll receive an email confirmation from the couriers with your tracking details. Use this to track your order. You’ll also be asked in that email to book a day of delivery in the couriers’ calendar booking system.
What is the Otty returns policy?
If you’re unsatisfied with your Otty order, you can return it within 100 day sof receiving it, thanks to the Otty 100-night sleep trial. This is only available on mattresses. If you’ve bought a pillow, topper or other sleep accessory, you can retunr it within 14 days and for furniture, you have 30 days to return your order.
Can I change or cancel my Otty order?
If you want to change or cancel before your Otty order has arrived, all you need to do is contact the customer service team. If you’ve received your order already, you’ll need to go through the returns process.
Hints and Tips
Watch out for the sales: Looking to save money on your Otty order? Then shop the sales! Otty runs sales throughout the year with its biggest promotions available on big sales seasons, like Black Friday, Boxing Day and Easter. The type of deals you can expect to see include up to 50% off select mattresses and bundle deals where you can save money on a sleep accessory if you buy it with a mattress.
Sign up to Otty emails: To stay up-to-date with Otty, sign up to the newsletter. By subscribing to Otty emails, you’ll be the first to know about the latest news, deals, product releases and more. And there’s more: when you join Otty’s email list, you’ll get 5% off your first order.
Refer a friend: Refer a friend with the Otty Referral Program. When you refer a friend and they pass the 100-night trial on their mattress, you’ll receive a £25 Amazon voucher as a thank you.
Take advantage of the Otty student discount: If you’re a student and need a new sleep set-up for your dorm, Otty has a student discount for you! When you verify yourself as a student with Student Beans, Otty will award you with an exclusive discount code to get 7% off your order.
How to use Otty coupons
1. Do your shopping at Otty, add everything to your basket and head over to the checkout page.
2. Once at the checkout, you’ll see a box on the right side of the page that says ‘Discount Code’. This should be underneath your order summary.
3. Enter or paste the code in the box and click ‘Apply’.
4. If your code is valid, the page will refresh and the coupon will be added to your total.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
