How do I contact Silentnight?
To get in touch with Silentnight, call them on 0333 123 0892, email them on enquiries@silentnight.co.uk or start a live chat on the Silentnight website.
How much does shipping cost from Silentnight?
Silentnight offers free delivery on orders over £49. If you’d like the Silentnight team to remove and recycle your old mattress, you’ll need to pay a £30 fee for the mattress removal service.
How do I track my Silentnight order?
Once you’ve placed your order, Silentnight will send you an email confirmation with tracking information. Use this to track your order. Alternatively, you can sign into your Silentnight account to check the status of your order or contact the Silentnight customer service team.
What is the Silentnight returns policy?
If you’re unhappy with your order, you can return it within 14 days of receiving it. To start a return, contact the Silentnight team to organise pick-up and once they’ve received your product, you will receive a full refund. On its justsleep mattresses, Silentnight offers a 365 night sleep trial so you can try it out for a full year before returning it if you’re not completely satisfied.
Can I change or cancel my Silentnight order?
If you’d like to change or cancel your order, you’ll need to get in touch with Silentnight to start a cancellation. If Silentnight has confirmed your order, you won’t be able to cancel it so you’ll have to go through the returns process.
Does Silentnight offer warranties?
On its bed frames, headboards and Miracoil, Mirapocket, Essentials and Healthy Growth mattresses, Silentnight offers a 5 year guarantee. On its justsleep mattresses, Silentnight has a 10 year manufacturer warranty.
Hints & Tips
Watch out for the sales: Want to save money on your Silentnight order? Then shop the sales! Silentnight runs sales and deals all year round, particularly during sales seasons like Black Friday, Boxing Day, Easter and Summer. The type of deals you can expect to see include 10% off bundles with an exclusive code and money off mattresses, bedding and furniture.
Sign up to the Silentnight newsletter: To stay up-to-date with Silentnight, join the ‘pyjama army’ by signing up to the newsletter. When you subscribe to Silentnight emails, you’ll be the first to receive the latest news, product releases, exclusive discounts, tips and tricks, and deals directly to your inbox.
Take the sleepunique test: Silentnight has its own sleepunique test to help you find the perfect sleep set-up for you. When you take this test, you’ll get 10% off your mattress order.
Follow Silentnight on social media: For even more news from Silentnight, make sure to follow them on Facebook, Twitter, Instagram and Pinterest.
Blue Light Card discount: Silentnight offers an NHS and Emergency Services discount to Blue Light Card holders. All you need to do is create a Blue Light Card account to access Silentnight’s exclusive discount.
How to use Silentnight coupons
1. Do your shopping at Silentnight, add everything to your basket and head to the checkout page.
2. Once you get to the payment section at the checkout, you’ll see a box that says ‘Discount Code’. This should be underneath your order summary.
3. Enter or paste the code in the box and click ‘Apply’.
4. If your code is valid, the page will refresh and the coupon will be added to your total.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
