FAQs
How much does Dreams charge for delivery?
Dreams offers free standard delivery when you spend over £100. If your order is under £100, delivery will cost £4.95 and if you’d like Dreams to assemble your order, you can select this at the checkout with prices ranging from £20 to £104.
How do I track my Dreams order?
Once Dreams has dispatched your order, you’ll receive an email confirmation with tracking details. Use this to track your order. On the day of delivery, you’ll also receive an email or text confirmation to update you on your delivery time slot.
What is the Dreams returns policy?
If you're unhappy with your Dreams order, you can return it for a full refund within 14 days of delivery for pillows, duvets, bed linen, mattress protectors and toppers. If you want to return a mattress, you have 40 days to return it for an exchange or full refund. To start a return, contact Dreams customer service.
Can I cancel or exchange with Dreams?
If you want to change or cancel your Dreams order, you’ll need to contact the Dreams team within 48 hours of placing your order. If you miss this window, you’ll need to go through the return process.
Does Dreams offer warranties?
Dreams offers a 40-night Sleep Guarantee on its mattresses. Dreams also offers a Bedcover service plan which covers beds, mattresses and furniture for five to eight years.
How do I contact Dreams?
To contact Dreams customer service, use the live chat on the website or you can call them on 0800 652 6750 or send an email.
Hints and Tips
Watch out for the sales: To save money on your order, shop the Dreams sale. Under the ‘Sales & Offers’ section, you can find huge offers on mattresses, bedroom furniture and other sleep accessories, like £100 off select mattresses, 50% off in the clearance sale and 25% off furniture when bought with a bed frame. While Dreams has offers throughout the year, the biggest deals are during sales seasons like Black Friday, Boxing Day, the January sales and more.
Sign up for the newsletter: To stay up-to-date with Dreams, subscribe to the newsletter. By subscribing to Dreams emails, you’ll be the first to get the latest news, launches, sales and discounts sent straight to your inbox.
Price Match Promise: If you find a product advertised on the Dreams website that’s cheaper elsewhere, Dreams offers a price match promise. Contact them with the lower price and Dreams will refund you the difference and give you an extra £10 off.
Student Discount: For university and college students, you can use the Dreams student discount for money off your order. Once you verify your student status, Dreams will give you 10% off with your unique discount code.
Try your luck at Dreams competitions: Dreams offers many competitions and prize draws for customers who leave feedback via a survey or a pop-up on the Dreams website. When you do, you’ll be entered into a prize draw where you can win up to £500 or the value of your order.
How to use Dreams discount codes
1) Do your shopping at Dreams and add everything to your basket before heading to the checkout page.
2) Once at the checkout, enter your email address before you add your contact details and delivery options.
3) Under the payment section, you’ll see a box where you can enter your discount code. Once you’ve entered or pasted your code, click ‘Apply’.
4) If valid, the page will refresh and the discount will be applied to your total.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
