FAQs
Does Shark offer free delivery?
Shark offers free delivery seven days a week via DPD. Products can take a day or two to be shipped out but you'll receive it the day after dispatch. Due to it being shipped via DPD, you'll receive a one-hour delivery time slot on the day of delivery so you can plan accordingly. When ordering parts and accessories, the items are delivered via Royal Mail 2nd Class postage so they may take longer to arrive.
Does Shark do free returns?
Yes, Shark offers free returns. After you've purchased something, go to My Account and click Return. From there, you'll be given a returns label to print out. You can take the item to any DPD pick-up shop to return the item. If you need Shark to collect the product, there's a £15 collection fee. This applies to main units. When returning any parts or accessories, you need to return the item at your own expense.
How do I contact Shark?
If you need to contact Shark, it's possible to either submit a ticket via their Contact Us form or you can phone Shark customer service telephone support at 0800 862 0453. The phone line is open between 8am and 8pm Monday to 8pm. At weekends, it's open between 9am and 7pm on Saturdays and 10am to 6.3pm Sundays and UK bank holidays.
Hints and tips
Sign up for the Shark newsletter: It takes seconds to do but if you sign up for the Shark newsletter, you gain a 10% off voucher code to use on any product. It's a small discount in some cases but it soon adds up for the more premium vacuum cleaners. More importantly, there's absolutely nothing to lose in signing up and you'll even get a heads-up when a new sale starts. It can be a good path to finding new discounts before they become widely available elsewhere.
Shop the Shark sales: Shark holds sales events semi-regularly throughout the year. These tend to correlate to events like Christmas, Black Friday, Easter and so forth. Take a look around these times of year to see what discounts are available on popular products. The price cuts can add up quite a lot, especially around Black Friday when retailers are keen to clear existing stock.
Check the Shark offers page: Shark has an offers page which often has discounts on products. These can be as simple as a price cut but they can also include free accessories such as a car kit for a vacuum cleaner. There are bundle deals, too, if you want to buy a couple of devices for cleaning up your home. It's far cheaper than buying the items individually. The offers page can vary frequently so if you see the right item for you, make sure you buy it before the deal ends.
Sign up to be a Shark product reviewer: Shark, like Ninja, has its own product review panel that you can sign up for to gain access to new products in exchange for an honest review. There's no guarantee you'll be picked but there's no harm in signing up as you just might get the ultimate bargain - a free vacuum cleaner or beauty product.
Use your personal discount: Some people are eligible for a 10% discount on Shark products. This includes key workers such as NHS staff, young professionals aged between 18 and 25, and seniors over 55. You need to verify your status with the website, but you'll soon be able to enjoy an exclusive 10% discount. As with most specific discounts, it could end at any time so make sure to take advantage of it while it’s currently available. In the past, some companies have ceased offering key worker discounts.
How to use Shark discount codes
1) Find the Shark promo code you wish to use from this page, copy it to your PC’s clipboard, and then go to the Shark website.
2) Look for the item you wish to buy and click "Add to Basket". Make sure that the product you’re buying is eligible for the promo code discount.
3) Once on the basket page, click "Redeem here" in the right-hand corner to add the voucher code.
4) Paste the Shark coupon code and then click Apply to see the discount within the basket.
5) Continue to make your purchase by clicking "Proceed to Checkout" to complete your purchase with the discount applied.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
