FAQs
What plans does Xfinity Mobile offer?
Xfinity has two main categories for its plans: Unlimited or By The Gig. Unlimited plan prices are based on the number of lines you have under your account. You also get discounted rates based on the number of lines. For example, one line for the Unlimited Plus plan currently costs $55/month. Meanwhile, By The Gig includes however many lines you want, but they need to share a set number of gigabytes. The number of gigabytes of data ranges from 1GB to 10GB. Xfinity provides pricing info and comparisons directly on its website.
Does Xfinity Mobile include international service?
No, Xfinity Mobile doesn’t automatically include international service. You need to pay extra to add international service to your plan. Prices also differ depending on the country for which you need international service. For example, you can pay a flat $10 rate for the Global Travel Pass for each day that you’re in Japan if you want unlimited texts, calls, and data. You can check the rates for the particular country using the global rates calculator on the Xfinity website.
Does Xfinity Mobile need Xfinity Internet?
Yes, Xfinity Mobile and Internet are a packaged deal. You can have Xfinity Internet without Mobile, but you can’t have Xfinity Mobile without internet.
Does Xfinity Mobile support esims?
Yes, Xfinity Mobile supports esims. You can learn more about how to activate your esim and which phones support esims online at the Xfinity Mobile website.
What is the Xfinity Mobile customer service number?
Xfinity encourages customers to visit the self-help portal before contacting a representative. If you’ve reached that point, it’d be best to contact 1-800-XFINITY (1-800-934-6489) to reach them directly.
Hints and Tips
Browse Xfinity deals: Xfinity has more than one deals section that shows its current mobile promotions. Deals could include free upgrades with trade-ins, discounts on the latest phone models, more data under special conditions, and more.
Sign up for Xfinity emails: Xfinity Mobile has a prompt at the bottom of its pages asking users to sign up for emails. You can enter your email address and zip code to receive news about the latest deals. That way, you don’t need to visit the Xfinity website to find out about new promotions.
Use the Xfinity referral program: Xfinity’s Refer-A-Friend program rewards you with up to $175 per friend that you successfully refer, depending on how many services and what kind of services your referee signs up for. You can earn $150 for new customers who sign up for more than two services and an extra $25 for switching new and existing customers over to Xfinity Mobile. Each person has a limit of $500 in Visa Prepaid Cards that they can earn through the referral program every year. Your friend will receive up to $100 from your referrals.
Use the Affordable Connectivity Program: Xfinity offers an Affordable Connectivity Program that can save you up to $30 a month on internet and mobile services and sometimes even give them to you for free. You can qualify for the program in one of two ways: If your income falls below the national poverty level or if you’re participating in federal assistance programs like SNAP/EBT, Medicaid, or Lifeline. Xfinity lists the full income requirements and eligible federal programs on its ACP information page.
Enroll in auto-pay and paperless billing: Xfinity offers up to $10 off your monthly bill if you enroll in auto-pay and paperless billing. You need both to activate the discount, which differs depending on the payment method. Choosing to pay directly from your bank account gives you the full $10 off. Alternatively, you can get $5 off with a debit or credit card payment if you’re unable to connect a checking or savings account. These discounts apply to your full bill from Xfinity, not just one service like Xfinity Internet.
Make use of the Xfinity student discount: Students can get Xfinity internet for as little as $25 a month. You just need to verify your enrollment status as a part-time or full-time student and make sure your school qualifies as an eligible institution. Xfinity pushes its student internet deal the most, but it also occasionally offers other exclusive deals. Your on-campus housing might also qualify for Xfinity on Campus.
How to use Xfinity Mobile promo codes
1) Click "Get Code" next to a Xfinity Mobile promo code you'd like to redeem from the list above and copy the revealed code to your clipboard,
2) Head to their website and add any items you want to buy to your cart.
3) When you're ready to buy, open your cart with the shopping bag icon in the upper right corner.
4) Scroll far enough down the page to find the “Have a promo code?” section with a prompt to “Add it” next to it. For Phones, the promo code section might also appear on the specific product page.
5) Click “Add it” to reveal a text field that reads “Enter promo code.”
6) Paste your promo code in this field and click “Apply.”
7) Head through the rest of the checkout as normal to place your order.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
