FAQs
What are the current Tello plans?
Tello offers four pre-made plan tiers, with the added option to design your own plan as well as a pay-as-you-go option for light users. In addition to the premade Tello choices, you can also design your own plan, which can be a particularly good option if you want a data-only plan. For light users, there's also an option for a pay-as-you-go plan, which will be good if you rarely use your phone outside of WiFi.
What network does Tello use?
Tello piggybacks off the larger T-Mobile network as a mobile virtual network operator (NVMO), although it's not owned by T-Mobile. It's one of many sub-operators on the network alongside well-known prepaid carriers like Mint Mobile and Boost Mobile. Previously Tello used the Sprint network but that's no longer the case with the latters purchase and subsequent takeover by T-Mobile.
How extensive is Tello coverage?
Tello uses the T-Mobile 4G/5G network, so coverage should be fairly good nationwide if you're in a densely populated area. If you're worried about Tello coverage then the good news is that Tello has a detailed coverage map that shows exactly what kind of coverage you should expect. Simply input your address and zip code on their website to see if you're covered.
Can I use eSIM on Tello?
Yep - you can use eSIM with Tello if your phone is compatible. eSIMs come with the large benefit of not having to wait for a traditional physical SIM to be mailed to you to try out the service. To check if your device is compatible, head on over to the Tello website's dedicated checking page and input your device IMEI number. Alternatively, head on over to the FAQs to find instructions on how to determine whether your phone is compatible without an IMEI number.
Can I get a Tello student discount?
Headed off to university? Tello has partnered up with Student Beans to offer discounts of up to 50% on its 2GB, 5GB, and unlimited data plans. While you'll need a valid ID to prove your eligibility, this is easily one of the best ways to save on the entire site.
How do I contact Tello Customer Service?
You can call them on call +1-866-377-0294 or if you have a Tello mobile device dial 611. If you would prefer to contact them online you can do so by visiting their website and social media pages.
Hints and Tips
Get a referral: Another fantastic way to save at Tello. If you know someone who's already signed up for the service, you can get them to give you a referral code. It's completely free and will give both of you a nifty $10 discount on your next month of service. Head on over to the Tello referral page for more details on how to get your code.
Create a custom data-only plan: If you're not much of a texter or caller, you could opt to use Tello's unique design-a-plan feature to cut out what you don't need. With a 5GB plan, for example, you can reduce the monthly cost from $19 per month with unlimited texts and calls to $15 per month with just the data.
Go for the unlimited data plan: Alternatively, if you're looking for the best overall value with Tello, we'd recommend going for the premade unlimited data plan. At just $29 per month, it's one of the cheapest unlimited data plans on the market right now and it also comes with unlimited text and calling. It's not as cheap as some of the other Tello plans but it's a great overall option if you're a heavy user - especially if you're eligible for a student discount too.
Bring your own phone: Tello sells a few unlocked phones via its website but these are generally older models and refurbished options. Unless you're looking for a real cheap burner device, we'd recommend bringing your own unlocked device over to Tello. For recommendations, head on over to our cell phone deals page.
How to use Tello coupon codes
1. Browse this page for eligible Tello coupon codes, click on an entry to open a popup, then copy the code to your clipboard.
2. Next, head on over to Tello via the provided link and browse for eligible plans and phones.
3. After adding a plan to your basket, head on through to checkout using the buy button links. Follow the steps at checkout to enter your credentialsto navigate to the view shopping cart step.
4. Under the total cost summary, look for a field that says "Coupon". Paste or manually input your code into this field and hit apply to get your discount.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
