FAQs
What is Visible Party Pay?
Part Pay allows you and your friends and family to contribute to each others service packages. Furthermore, for each member which joins your 'Party' you'll receive a discount on your package up to a maximum of $15.
What's the Visible return policy?
None wireless devices can be cancelled within 14 days of purchase. Returning your device does not automatically cancel your service, to end your service you need to contact Visible directly.
Who owns Visible?
Visible is owned by Verizon, having been launched by this parent company back in 2018. As a service, it operates as a sub-service on the wider Verizon 5G network - what's commonly referred to as a mobile virtual network operator (MVNO, for short). The main difference between Visible and Verizon is that, generally speaking, Visible offers prepaid plans whereas Verizon specializes in post-paid plans (although it does offer prepaid options).
What are the best Visible plans?
Looking for a handy guide to your options at this carrier? Head on over to our main Visible Wireless plans article to see a full breakdown of what's available. In short, you've got two options at the carrier, with a basic unlimited plan coming in at $30 per month, and Visible Plus plan at $45 per month. The basic plan is all you'll need if you just want unlimited data and aren't fussed about getting priority speeds. The Plus plan, on the other hand, will secure you 50GB of data that can't be reduced in speed - particularly handy if your local area is really busy.
Does Visible offer a free trial?
Yep - Visible Wireless offers a 15-day no-fuss free trial, which you can use to check out this carrier before you commit. While there are no pesky contracts to sign with Visible Wireless (it's fully prepaid), it's still a great idea to consider the free trial as it's an effective way to check coverage and service speeds in your local area. To try out Visible Wireless, simply navigate to their website's free trial page and initiate the sign-up procedure. Note that this free trial is offered via eSIM so some older devices may not be compatible. Your device will also need to be fully unlocked.
How do I contact Visible customer service?
Visible customer service can be directly contacted via FaceBook messenger, Twitter, or via the form on their website. Note that Visible does not operate a traditional call center so there's no associated 800 number to dial if you have an issue - messages are answered 24/7 however. If you think your issue may be solved via simpler means, you can also find a useful help center at the Visible site with answers to common issues. There's also a community forum where you can post issues and receive help from not only staff members, but also other Visible Wireless customers.
Hints and tips
Get a referral: The easiest and quickest way to get a discount as a new customer - get an existing Visible Wireless member to refer you! This feature is available after signing into your member's account, where you'll find an option to generate a "Bring a Friend code". This code can be shared with multiple people and will earn both the existing and new customer a $20 discount on their next month.
Only pay for what you need: This one may sound obvious but it's the golden rule with any prepaid carrier like Visible Wireless. Make sure you're not paying for more than you need! For example, the Visible Plus plan is absolutely fantastic if you're a power user who really needs that priority data but most users will find the basic plan more than enough for their needs. While it's subject to slower speeds when the local area is busy, it's a whopping $15 cheaper than the Plus plan - and it's still completely unlimited.
Buy a pre-owned device: The Visible website has a few options for pre-owned (or pre-loved, if you prefer) devices. These are usually older iPhones from a few generations back but they can be a decent option if you want a device on the cheap. They're usually only a few hundred bucks at most and have all been fully tested and confirmed to be 100% in working order.
Use the Visible Upgrade Program: Alternatively, buy a new device via Visible and opt-in for the upgrade program. This option is open to all customers who purchase a device using the Affirm financing program and enables the carrier to effectively pay off 50% of your device's value when it's time to upgrade to the next iteration. This option is only for the committed but it's a great way to save on the latest flagships if you want the shiniest new devices.
How to use Visible promo codes
1) Find an eligible Visible Promo code on this page, click on the green button to open a popup, and then copy the relevant code.
2) Navigate to Visible via the link, add an eligible product or plan to your shopping cart, then navigate through to your cart using the icon on the top right of your page.
3) Look for a field entitled ""Promotions and Referrals", paste your code into this entry and click apply.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
