FAQs
Can you get free shipping from Sonos?
Free shipping is provided with all orders from Sonos. Also, if your order is placed before 2pm in your time zone and the product is currently in stock then it will typically be shipped the same day. Delivery is available Monday to Friday. There is no option for weekend or holiday delivery.
How does the Sonos Upgrade Program work?
If you already own a Sonos product and are looking to pick up a new one then do see if you can get credit for your existing item first through the Sonos Upgrade Program. With this, you can get a discount of up to 30% on a new speaker, soundbar, component or set. The best part? You don’t even have to return your current item to get it. Credit will simply be applied to your account for use now or at a later date and your existing speaker will continue functioning.
Can I get a Sonos student discount?
Yes, a flat 15% discount is applied across the Sonos store for any students who register through Unidays. It’s as simple as signing up with a few details including your verified university email address. Once registered, you get 15% off all orders up to the value of $2,500. Just note there are some excluded products such as certified refurbished items and a Sonos student discount cannot be combined with other promotions or sale items.
What is the Sonos returns policy?
You have 45 days from the original shipment date in order to return a product to Sonos for a full refund - including shipping costs. The product must have been purchased directly from Sonos and it must be returned in its original packaging along with included materials/accessories in a new or as-new condition.
How do I contact Sonos customer support?
You can call the Sonos customer support team on 0800 026 1526 or if you wish to contact them online you can do so via email and their social media pages.
Hints and Tips
Watch for sales: Sonos regularly runs sales offering significant discounts around key retailing periods such as Christmas, New Year's, Black Friday & Cyber Monday. Make sure to check for offers around these dates for as much as 50% off selected products.
Check out Last Chance products: A small section of the Sonos site is dedicated to older or discontinued products that will only remain available for a short amount of time. Naturally, the company's biggest or most popular items aren’t usually found here, but it’s a good way to pick up extras or accessories – such as network extenders and wall mounts – at a discounted price before they are gone for good.
Consider certified refurbished items: Sonos has its own dedicated selection of certified refurbished products that are available for a fraction of the cost compared to a brand-new item if you’re looking to save some extra cash. These are just thrown together second-hand or returned items either. All certified refurbished products go through checks and testing to ensure they function as normal. You also get pristine packaging, the same one-year warranty that comes with new products, and all accessories, manuals, and documents that would be found in a new boxed item. We’ve seen savings of up to $200 on some speakers, so it’s worth taking a look.
Get a Frontline workers discount: First responders and healthcare workers also get a 15% discount on Sonos products and accessories once you verify your details on the Frontline Workers Purchase Program. The restrictions are exactly the same as the student discount so it can’t be combined with other promotions or used on sale items and certified refurbished products.
How to use Sonos promo codes
1. Once you’ve found what you want to buy click add to cart on the product page.
2. Click the button to view your cart in the pop-up window or click the basket.
3. On this page, there will be a text box labelled ‘Enter Coupon Code’.
4. Click this, then enter your Sonos promo code into the text box and click the arrow to apply it to your order.
5. Your cart will update to reflect your savings, and you can go ahead and place your order.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
