FAQs
How do I contact Gazelle?
You can contact their help centre by calling 1-800-Gazelle or by emailing them at customercare@gazelle.com.
How long does it take to get a phone from Gazelle?
Gazelle doesn’t list an exact time range to expect a shipment. However, it does promise that the company will send you timely updates on the status of your shipment and offer you a way to track your package.
Will Gazelle email me if the device I want becomes available?
While browsing Gazelle, you might find a grayed-out item that is clearly labeled “Sold Out” with an orange “Notify Me” button right next to it. Click the “Notify Me” button to open the product listing, scroll down to the section that reads “Notify me when available,” and enter your email address in the text field to be notified when the item comes back in stock. Gazelle exclusively sells used items, so it won’t necessarily stock devices as often as a regular retailer.
How do I sell my phone on Gazelle?
Gazelle presents two routes straight from its home page: Buy a pre-owned phone or trade yours in for cash. Click the “Sell” tab to get instructions for how to trade in your phone. You can quickly get a quote depending on the model, your carrier, and the phone’s condition. For the phone’s condition, the form will ask you specifics like whether or not the phone will turn on or if there are any obvious scratches or cracks. These can bring down the phone’s overall value.
How do I return my phone to Gazelle?
Gazelle has a 30-day money-back guarantee policy on all of its products. You can return any purchase through the Returns Center, so long as it’s within the 30-day period after the delivery date and the product is in the same condition that it arrived in. Refunds will be delivered in the same form of payment used to purchase the returned item.
Hints and Tips
Use the Gazelle exclusive discount: Gazelle offers a 5% exclusive discount to military, first responders, medical workers, teachers, and students on all of their devices. It also stacks with Gazelle’s other promotions, so you can save even more on already discounted products. You just need to go through a verification process with VerifyPass before you take advantage of the discount.
Get paid with Amazon for a 1.5% bonus: You can receive payment for trading in your phone through a couple of methods, including a cheque sent directly to your bank, PayPal, or Amazon. Those who choose to be paid with Amazon will receive a code that they can redeem from their Amazon account. As per Gazelle, you will receive a 1.5% bonus for choosing this method. It’s an option worth considering for customers who frequently use Amazon.
Sign up for texts for $20 off your next order: Gazelle prompts you to sign up for texts for $20 off your next order when you first visit the website. If you miss the initial prompt, revisit the site with an incognito to retry.
Shop the clearance section: Gazelle has a dedicated section for its clearance items, which are on sale for an indefinite amount of time. This contrasts with its limited-time offers, which it clearly marks with an end date so that customers know how long they have to decide before an offer expires. Clearance items still come with a 30-day money-back guarantee and the option to pay with Affirm without any interest. If there’s an item you want from clearance, get it while you can as it might not necessarily come back in stock like other products.
How to use Gazelle discount codes
1) Click "Get Code" next to a coupon you'd like to redeem from the list above.
2) Copy the revealed Gazelle discount code to your clipboard, then start shopping through their website, adding items to your cart as you go.
3) Add any items you want to buy to your cart. Open the cart with the orange cart icon in the upper right corner of the Gazelle website when you’re ready to check out.
4) Once you confirm all the items are there, click the orange “Check Out” button at the bottom of the page to start the checkout process.
5) Look for the empty “Discount code” field at the bottom of your items list at checkout and paste your promo code in the field, then click "Apply".
6) Check your order total has changed to reflect your saving, then proceed to place your order as normal.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
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If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
