FAQs
What is the Gamivo Customer Protection Program?
Gamivo adds a Customer Protection Program fee to your basket during checkout. This service guarantees faster support if a seller provides a faulty key. Buyers can uncheck the box before paying to remove the charge and reduce the total cost of their order.
Is Gamivo legit?
Yes, Gamivo is a legitimate website. However, it operates as a grey market digital key reseller rather than an official storefront like Steam, the Xbox Store, or the PlayStation Store. This means you buy codes from third-party sellers rather than directly from the game publishers.
What is Gamivo Smart?
Gamivo Smart is a VIP subscription service. New members pay around £0.85 for the first month, and the price increases to roughly £2.55 per month after that.
Subscribers receive a daily 20% discount code, priority pre-order access, and free customer protection. Gamivo pre-selects this subscription at checkout so if you want to make a one-off purchase, uncheck the Gamivo Smart box before entering your payment details to avoid a rolling monthly contract.
How does Gamivo work?
Gamivo is a grey-market game and software key provider. The marketplace setup allows sellers to offer lower prices than stores like Epic and Xbox. Sellers often buy keys in bulk during sales or source them from regions where games cost less, then resell them to UK buyers. While you receive a working game code in the vast majority of cases, the grey market carries risks that official stores do not.
Can I get a refund on a digital game key?
Gamivo has a strict refund policy for digital items. You can request a full refund if you have not clicked the button to display your activation key.
Once you view the key, Gamivo only issues a refund if the code is invalid or a duplicate. If a key fails to work, you must contact customer support and provide a screenshot of the error message to get a replacement or a refund.
Can I activate an EU key in the UK?
Before you buy a key, always check the region restrictions listed on the product page. Gamivo sells Global, EU, and UK-specific keys. While many EU keys work in the UK, some publishers lock their codes to specific countries. Always look for keys that can be used in the United Kingdom, or stick to Global keys to ensure a simple activation.
Gamivo Saving Tips
Uncheck Extra Fees
Gamivo adds a customer protection fee to the basket by default and the site also heavily promotes Gamivo Smart, a monthly VIP subscription service that gives you discounts and priority support.
Make sure you uncheck these boxes during checkout if you want to avoid extra fees or a rolling monthly contract.
Compare Sellers
Gamivo is a marketplace, meaning multiple merchants sell the same game at different prices. The site generally highlights one specific seller at the top of the product page, but this option does not always feature the cheapest rate in all cases.
You can sometimes get the best deal by scrolling down to the 'Other Offers' section to compare prices from all available sellers.
However, you should check the merchant's feedback rating before choosing the lowest price.
Check Regional Key Pricing
Publishers set different prices for different regions, and sellers list Global, EU, and UK keys on the Gamivo marketplace. EU or Global keys can often cost less than UK-specific codes. So you can save money by buying an EU or Global key, provided the product page displays a green checkmark confirming the code can be used in the United Kingdom.
Gamivo Smart for Regular Purchases
While occasional shoppers should probably uncheck the Gamivo Smart VIP subscription at checkout to avoid a rolling contract and extra fees, regular buyers should use the service to reduce their overall spend.
The subscription costs around £0.85 for the first month and continues to a set fee of roughly £2.55 per month. Members receive a daily 20% discount code, exclusive VIP pricing on major releases, and free customer protection on every order.
For people buying multiple games each month, the price reductions outweigh the monthly membership charge.
Shop the Deals Page
It sounds obvious but its worth noting that Gamivo has a deals page which lists all the games on sale where you can save up to 97% on some all time greats like Terraria, Project Zomboid, GTA, ARC Raiders, gift cards, time cards, software like Perplexity and much more.
Enter Giveaways
Gamivo runs prize draws on its dedicated promotional page. You can submit your details to enter the Giveaway for a chance to get free digital games and store credit. Past winners have received keys for major new releases and high-value Gamivo gift cards ranging up to £40 in equivalent store credit. The platform selects winners at random and posts their first names on the giveaway page.
Gamivo requires winners to email the partnership team within 14 days of the announcement to claim their prize.
How to use a Gamivo Promo Code
- Browse our selection of Gamivo coupons at the top of this page and choose one you want to redeem.
- Click the "Get Code" button to open a new tab where you can copy your code to your clipboard.
- Once you've got your code, head back to your old tab to reach the Gamivo website.
- Start shopping, adding the games or software to your cart as you go, then head to the checkout when you want to order.
- On the right-hand side, below the total, find the "Do you have a discount code" field, click the arrow, paste your code in the box that appears, then click "Apply".
- Check your order total has changed to include your savings, then proceed as normal to place your order.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes.
Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
