FAQs
Does Razer offer cash back?
Razer offers 1% cash back on RazerStore.com and 2% on Razer Exclusive items on eligible purchases, for up to a maximum of $500 per calendar year. To view your cashback balance head to your RazerStore account and redeem it for a statement credit or additional purchases.
How do I contact Razer?
You can call them on 888-697-2037 or visit the contact page on their website where you'll also find helpful FAQs for general enquiries.
Does Razer provide free shipping?
All orders over $79 at Razer include free standard shipping across the US. Delivery times are between 5 - 7 business days and tracking information is provided when your order is dispatched. If you’re a member of the RazerStore Rewards program, the spending threshold for free delivery can be lowered to $29 or no minimum depending on your membership tier. You can also choose to pay for express or priority shipping if you’d like your order to arrive earlier.
How can I return items to Razer?
Razer’s standard returns policy allows you to return items up to 14 days from the date you received your order. The product must be unused and have no visible signs of wear, it must be returned in the original packaging, and include all the bundled accessories or promotional items that may have been included with your purchase. Some specific products, apparel and gaming chairs have a few different rules, so check the full returns and refunds page at Razer for further information.
Do Razer products come with a warranty?
All products ordered directly from Razer come with a limited warranty. The length of time varies depending on the item: one year for laptops, two years for most peripherals and three years for gaming chairs. The warranty only covers defects or manufacturing faults within that time period, not including battery life.
What is RazerCare and do I need it?
RazerCare is the manufacturer’s extra warranty plan that allows you to pay to extend your initial coverage and also add the option of accidental damage cover. Two tiers are offered: Essential and Elite. The former can be purchased when you buy your product or up to 11 months later and simply extends the standard limited warranty to three years for laptops, eGPUs and peripherals. The latter must be added within the first 15 days of your original purchase to add accidental damage cover, such as drops, spills, falls and collisions.
Does Razer Have a Black Friday Sale?
Razer hosts a number of sales throughout the year including Black Friday, Cyber Monday, Memorial day, and Christmas. The best way to stay in the know on when these sales are happening is to sign up for the Razer newsletter.
Does Razer offer a military discount?
Razer has their own discount program for active military personnel, veterans, first responders and medical providers. The program gives eligible individuals a 15% discount to be across all Razer gear and customs, and 5% off Razer Blade laptops. To receive your discount verify your occupation at the checkout.
Hints and tips
Register for RazerStore Rewards: Before buying anything at Razer it’s worth signing up for RazorStore Rewards. This is a loyalty program that gives you Razer Silver with every purchase - essentially reward points that you can exchange for Razer gear and other exclusive perks. When you join you get a coupon for $10 off and a bonus of 1,000 Razer Silver on your first purchase. There are different tiers, too, which you can reach by spending more at Razer. These higher tiers give you more reward points for future purchases and lower the spending requirement for free shipping to $29 and, eventually, no minimum order value.
Sign up for the Razer newsletter: A quick and easy way to get $10 off your purchase is to sign up for the Razer newsletter. Simply supply your email and you’ll be sent a $10 voucher to use on your order - as long as you spend at least $99. There’s no obligation to remain signed up once your voucher has arrived, but you will get information on upcoming events, sales and promotions at the Razer store.
Get savings on the education program: Razer is yet another online store that offers a discount for students. You can get up to 15% off your order through the Razer Education Purchase Program. Either your institution needs to be set up as a Razer partner, or you can use the Unidays service to log in and access discounted goods. Reduced prices are then applied automatically at the checkout.
How to use Razer promo codes
1) Add your chosen product to the cart.
2) Either click the review cart button that appears or click the basket icon.
3) Click the drop-down that reads ‘Have a promo code?’
4) Paste your promo code into the text box and click apply.
5) The basket will update with the promo code info and new price.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
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Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
