FAQs
How much does shipping cost from DeLonghi?
DeLonghi offers free delivery on orders over £50. If your order is under £50, you’ll need to pay £4.99 for delivery.
How do I track my DeLonghi order?
Once your DeLonghi order has been dispatched, you’ll be sent an email with a tracking code. Use this to track your order via the ParcelCode website. Alternatively, sign into your DeLonghi account to view your order status.
What is the DeLonghi returns policy?
You should be able to cancel your order if it hasn't been dispatched yet. Make sure to contact Nespresso to start a cancellation. If your order has been dispatched, you can decline the delivery and Nespresso won’t send you your goods and will give you a refund. If you’ve missed the dispatch time period or you haven’t declined the delivery, you’ll need to go through the returns process.
Can I exchange or cancel my DeLonghi order?
If you’d like to exchange your DeLonghi order for a different product, get in touch with the customer service team within 30 days of purchase. If you wish to cancel your order, you have 15 minutes after placing your order to cancel it by logging into your DeLonghi account. If you miss this window, you’ll have to go through the returns process.
Does DeLonghi offer warranties?
DeLonghi offers a two-year warranty on all its coffee machines. Remember to register your product to guarantee DeLonghi protection. DeLonghi also offers a 100-day money-back guarantee on select machines.
How do I contact DeLonghi?
If you want to contact DeLonghi customer service, call them on 0345 222 0458 or start a live chat on the website.
Hints and Tips
Shop during the sales: Save money on your DeLonghi orders by shopping during the sales. On the DeLonghi homepage, you’ll see the latest special offers that can help you save money on your next order. DeLonghi runs sales all year round but you’ll find the biggest offers during sales like Black Friday and Boxing Day.
Sign up for the DeLonghi newsletter: Stay in touch with DeLonghi by signing up for the newsletter. By subscribing to DeLonghi emails, you’ll be the first to receive the latest news, product releases and exclusive offers directly to your inbox.
Download the DeLonghi app: Fancy an easier shopping experience? Download the DeLonghi app to unlock special offers and to better customise and control your coffee machine.
Refer a friend: Share your love for DeLonghi by recommending a friend. All you need to do is register on the DeLonghi website and when your friend selects ‘referred by a friend’ at the checkout and enters your details, they’ll get £20 off their order. In return, you’ll receive £20 off when you spend over £25 as a thank you.
How to use DeLonghi discount codes
1) Add everything to your basket at DeLonghi and head to the checkout page.
2) At the checkout, you’ll see a box on the right side of the page that says ‘Promotional Code’. This should be on top of your order summary.
3) Enter or paste the code in the box and click ‘Apply’.
4) If your code is valid, the page will refresh and the coupon will be added to your total.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
