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FAQs
What is Amazon Prime?
Amazon Prime is Amazon’s membership service which offers free delivery on millions of eligible items. Certain products are eligible for free one-day delivery to select postcodes in Sydney and Melbourne, while delivery within two days is available for most of the country, excluding remote areas.
Along with its free delivery benefits, the big drawcard of Amazon Prime is the Prime Video streaming service. A Prime membership in Australia also gets you access to other Amazon services such as Prime Reading, Prime Music and Prime Gaming.
Prime members also get access to exclusive deals on Amazon’s website, including those offered on Amazon Prime Day. An Amazon Prime subscription will cost you AU$9.99 a month, but you can save by opting for a AU$79 annual subscription.
How much does it cost to join Amazon in Australia?
A subscription to Amazon Prime will set you back AU$9.99 per month, or AU$79.99 if you choose to pay an annual fee instead. Joining Amazon Prime provides free expedited and free international delivery on eligible purchases, exclusive discounts, access to Prime Video, Amazon's streaming service, Prime Gaming, Prime Reading and more.
When is Amazon Prime Day?
The date of Amazon Prime Day changes every year, but it’s typically held in July. In 2023, Prime Day was held July 11-12, so it’s already been and gone for this year. However, Amazon is hosting another Prime-Day like sale in October 2023. It's called Prime Big Deal Days, but it remains to be seen whether this will become an annual event like the actual Prime Day held each July.
Amazon also hosts other smaller sales through the year. These include the Mid-Year Sale in June to coincide with Australia's EOFY sales, as well as the Big Smile Sale which was last held in October 2022.
Can you cancel an Amazon order?
Amazon allows you to cancel an order that hasn’t yet entered the shipping process. You can do this by visiting the Your orders page, where you’ll be able to cancel the entire order, or cancel select items from the order. You won’t be able to cancel your order if it has already entered the shipping process – you’ll need to wait until it’s been delivered and go through the standard returns process.
Note that if your order was sold and fulfilled by a third-party seller on Amazon, you have 30 minutes to cancel your order. After 30 minutes, you can still request a cancellation by contacting the seller – head to Amazon for more information on cancelling your order.
Does Amazon have a returns policy?
Yes, indeed. Amazon will accept returns if you change your mind about an item that's just been delivered or if it's faulty. All items with a "free returns" label on the site when you're shopping are eligible for free shipping back to Amazon. You can head to your orders page, then click on "Return or replace items" against the specific order you want to return. You just need to follow the steps as Amazon displays it on your screen – it's easy as!
Does Amazon offer Afterpay?
No, Amazon doesn’t offer Afterpay when making purchases. However it does include Zip in its payment options, which is another buy now, pay later service in Australia. Amazon has a page on using Zip on Amazon.com.au for more information.
Does Amazon offer discount codes?
There are constantly discounts on Amazon, even outside of sales periods like Black Friday, Prime Day and mid-year sales. So many, in fact, that we have an entire page dedicated to the best Amazon Prime deals each week.
While we keep this Amazon discount code page updated with the best codes, often the best discounts on Amazon come from limited-time codes that disappear almost as quickly as they came. These Amazon codes can come in the form of a percentage discount or dollar amount off, and you can sometimes even save more by purchasing multiple products. Just click the box next to the coupon code, or copy the code and apply it at checkout, to take advantage of it.
What countries is Amazon available in?
Given how popular the United States-based retailer is, it's actually easier to say which countries it doesn't operate in, as Amazon ships globally. There are four countries that Amazon cannot accept orders from – Cuba, Iran, North Korea, Sudan and Syria – and more than 25 other locations that have restrictions on what they can order:
• Algeria
• Bahrain
• Bangladesh
• Bhutan
• Bosnia-Herzegovina
• Brunei
• China
• Egypt
• India
• Israel
• Japan
• Jordan
• Kuwait
• Lebanon
• Libya
• Malaysia
• Morocco
• Myanmar (Burma)
• Oman
• Pakistan
• Qatar
• Saudi Arabia
• Singapore
• Tunisia
• Turkey
• United Arab Emirates
Is a Prime membership worth it?
While it depends on the individual, we think a Prime membership is definitely worth it, especially if you're a regular online shopper. Selling basically everything from clothes, books and games consoles to ereaders, air fryers, TVs and phones, Amazon is the go-to retailer for many people for good reason.
Plus, for only AU$9.99 a month, you get free expedited delivery for all those items above, plus access to Prime Video, Prime Music and Prime Gaming, and free trials to Kindle Unlimited and Audible. You can try Prime free at no additional cost to see if its worth it.
Hints and tips
Sign up for Amazon Prime: Signing up for Amazon Prime will get you free delivery on millions of eligible items, so it’s a great way to save if you regularly shop on Amazon. Not only will you get free delivery of eligible items, you’ll also be able to get same-day delivery if you live in select postcodes of Sydney and Melbourne, while other areas can get their order in as little as two days. Prime members also get exclusive access to Prime Day deals, plus early access to Lightning Deals.
Shop the big sales: There are a few big dates on Amazon’s shopping calendar, with the two biggest sales being Amazon Prime Day and Black Friday. You’ll need to be a Prime member to take advantage of the majority of Prime Day deals, but Amazon’s Black Friday sales are open to anyone. But it’s not just the big sales – Amazon offers discounts throughout the year which can be found under Today’s deals, along with the annual Mid-Year Sale in June and a couple of Big Smile Sales each calendar year.
Look out for Lightning Deals: Lightning Deals are specific deals on Amazon that are available in a limited quantity for a limited time. They can be available for as little as a few hours, or even less if the deal is quickly snapped up. We’ve found that the best Lightning Deals are generally available during the big sale periods such as Prime Day and Black Friday.
Use Amazon’s Subscribe & Save: Amazon’s Subscribe & Save service allows you to get a discount on everyday essentials such as pantry staples, snacks and cleaning supplies when you set up a regular delivery schedule. You just need to select the items you want, choose and quantity and set an automatic delivery schedule – that’ll save you 10% on your essentials basket every time.
How to use Amazon promo codes
1. Choose an Amazon promo code from our page and click "Get Code" to reveal it.
2. Copy the code, and head to Amazon’s website to start shopping.
3. Add all the items you want to purchase to your shopping cart, then click on the cart in the top right hand corner of the page when you’re ready to checkout. After reviewing all the items in your cart, click "Proceed to Checkout".
4. You’ll find a box marked "Enter Code" in the payment method section. Paste your Amazon promo code here and click "Apply".
5. Your order total should now have updated to the discounted amount. If it doesn’t, it means the code you have used has either expired or is not valid for the product(s) you have chosen.
How we source coupon codes
Whether it’s through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products and services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried and tested, sometimes coupons expire or T&Cs are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multi-buy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our coupons team on ecommau@futurenet.com. Include as many details as possible – such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket – you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
