FAQs
Do you get free Apple Music with Sonos?
Buy a speaker of any type from Sonos directly and you get three months of Apple Music for free. It's a good opportunity to try out the service without paying anything extra, plus it allows you to experience spatial audio with your new speaker.
What is the Sonos warranty?
Sonos offers one year full warranty on all its products. If your purchase fails in that time period, Sonos will repair or replace the product free of charge.
Can I return Sonos items?
If you decide not to keep your Sonos purchase, you have up to 45 days to return it. Sonos will refund the full purchase price as well as cover shipping. All you need to do is contact Sonos and begin the return process within 45 days of the original shipment date. You also need to make sure the product is returned in the original Sonos packaging and in new or as-new condition.
How do I contact Sonos?
Sonos support is open Monday to Friday 8am to 7pm. The Sonos contact number is 0800 026 1526. It's also possible to web chat with the Sonos bot 24/7 via the Contact Us page Unusually, the Sonos CEO email is also readily available and is ceo@sonos.com
Can you use Sonos without an account?
No, you need to create an account when you first set up a Sonos account. By doing so, you register your product, receive updates, and get seamless integration with services like Spotify, Apple Music, and Amazon Alexa. If you have any concerns, you could always use a separate email account to your usual choice.
Does Sonos need internet or just Wi-Fi?
To reap the full benefits of a Sonos speaker, you need an internet connection to be able to access streaming services. However, you can still use it to listen to music through other devices that have music available offline if you need to. It's recommended to be online but if your connection drops, you can still use your Sonos speakers.
Hints and Tips
Consider buying refurbished Sonos products: Sonos sells many certified refurbished items on its site. All the refurbished products have been tested thoroughly to guarantee they still match Sonos quality. They have the same warranty as a new product and you'll receive them in mint condition packaging with all their original accessories. Doing so can save you quite a bit of cash if you don't mind not being the original owner.
Take advantage of the upgrade programme: Sonos has an upgrade programme where you can turn certain eligible products into credit towards your next purchase. If you already own Sonos equipment that you plan on replacing, head to the Sonos upgrade site https://www.sonos.com/en-gb/upgrade, log in and see if the product you own is eligible for upgrade credit. You can get up to 30% off a newer item and nothing happens to your existing product. You can still continue to use it.
Check your eligibility for a discount: Students get 15% off all purchases at Sonos. All you need to do is verify your student status via UNiDFAYS and the 15% discount is yours. It applies to all new purchases up to £1,000 other than sale items.
Take look at last chance offers: Sonos sells off some products via its Last chance section. These items are available at a considerable discount but they're strictly limited in terms of stock number. Also, you're unlikely to find the latest products here. If you're happy with something older though, it can be worth checking out.
Sign up for the Sonos newsletter: Signing up for the Sonos newsletter means you get details about new offers on the site, such as major sales or simply temporary discounts. It's worth keeping informed if you're keen to hold out for a great discount.
Look out for bundle deals: Generally, when kitting out your home with Sonos equipment, you need more than one speaker to reap the benefits of a multi-room setup. Sonos encourages this with many bundle deals that pair up speakers that work well together. It's a good way to save if you plan on making multiple purchases.
How to use Sonos discount codes
1) Find the Sonos promo code you wish to use from the list above and copy it to your PC's clipboard.
2) Go to the Sonos website and find the item you wish to buy then click "Add to basket".
3) Click "Checkout" to make your way to your purchase or click the basket icon in the top-right corner.
4) To the right of the basket, under shipping, paste your code into the "Enter coupon code" box to add the Sonos promo code.
5) From here, click "Checkout" to apply the discount and see the newly discounted price for your purchase. Continue to complete your purchase.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
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All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
