FAQs
Is Hyperoptic owned by BT?
Hyperoptic is independent from BT and other service providers like Virgin Media. That means you don't have to worry about scheduling switching between the two on the same day as you could theoretically have both services running at the same time. That includes if you're still in contract with BT with Hyperoptic promising to provide free broadband until the contract ends.
Is Hyperoptic better than fibre optic?
Hyperoptic is different from regular fibre optic. It offers what it calls "full-fibre" with the connection going straight to your building rather than through street cabinets like other providers. By going through cabinets, the connection speed can vary depending on how close you are to the connection while going to the building means you should get a faster and more reliable connection.
Does Hyperoptic provide a router?
You get a Hyperhub with all Hyperoptic packages - a router that is dual-band and designed for use with the Hyperoptic network. Different routers are available with the Hyperoptic engineer setting up the connection. It's also possible to purchase Wi-Fi extenders if you need to extend your network to other parts of your home, such as if you live in a large house.
Does Hyperoptic need a phone line?
Hyperoptic does not require a phone line. It's possible to sign up for a broadband-only package. Alternatively, if you still want a way to call people, you can sign up for a broadband and phone plan which provides you with VoIP services to replace traditional phone lines.
How do I contact Hyperoptic?
It's possible to get in touch with Hyperoptic via its Contact Us form. If you prefer to call, you can do so at 0333 332 1111 with the customer service team available 24/7. It's also possible to email at support@hyperoptic.com.
If you prefer to use social media, Hyperoptic is available via Twitter, Instagram, and Facebook from 7am to 9pm Monday to Friday and 11am to 7pm Saturday and Sunday. For any issues with ordering, the sales team can be contacted at 0203 836 9191 between 8am and 9pm Monday to Saturday and 9am to 9pm on Sundays.
Hints and Tips
Check you're eligible: Hyperoptic only operates in select towns and cities. While that reach has been expanding over the years, there's no guarantee your area is included. Check via the website's postcode checker before delving into any of the deals it offers to confirm you can join.
Commit to longer contract periods: Hyperoptic runs deals throughout the year but, crucially, the best ones are always the longest terms. Sign up for a 24-month contract and you'll save considerably over using the monthly rolling contract option. Both the activation fee and the monthly fee tend to be much lower for 24-month contracts over monthly rolling, and there are some small discounts compared to sticking with the more traditional 12-month contract length.
Think how much you need a phone line: Hyperoptic is a broadband provider that doesn't require you to have a landline with it. Instead, you can choose to add VoIP services. You may not need this if you already conduct all your phone business with your mobile phone. While the cost isn't huge, it all adds up so consider if you really need VoIP before committing to a contract that includes it.
Check the Hyperoptic Fair Fibre Plan: If you're part of a low-income family on a qualifying benefit such as Universal Credit, you might be eligible for Hyperoptic's Fair Fibre Plan. It provides discounted prices for those on low incomes with basic 50MB and 150MB connections available on a monthly rolling contract and with no activation fee. Many types of benefits are eligible with the website offering further details or you can call 0203 318 3209 to check eligibility.
Sign up for a student discount: If you're a student, you can sign up for discounted Hyperoptic plans with broadband packages from 50MB to 1Gb depending on what you need. You just need to verify your eligibility as a student to unlock the better prices.
Sign up before your current contract ends: If you have fewer than nine months left with your current broadband provider, you can sign up for Hyperoptic now and enjoy that time period with the company for free. You'll need to commit to a 24-month residential package, but other than that, Hyperoptic just needs to see proof of your current broadband contract within 30 days of the service being activated. From there, you'll receive Hyperoptic broadband for free during that time period so you only pay for one broadband package at a time.
How to use Hyperoptic discount codes
1) On this page, find the Hyperoptic promo code you want to use, then copy it to your device's clipboard.
2) Go to the Hyperoptic website and enter your postcode to find the broadband deals available to you.
3) Click "Choose package" under the one you want to sign up for, then pick any extras you might need, before clicking "go to checkout".
4) On the package confirmation page, click "Do you have a promo code?" to reveal the promo code box.
5) Paste the Hyperoptic promo code into the box then click "Apply" to add the discount to your basket.
6) Continue the purchasing process to finish buying your broadband package with the discount applied.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
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If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
