Empathy, "Fearless Feedback," and roleplaying are but a few takeaways from the leaked training handbook.
If you are considering getting an iPad later this month, then you will glad to hear that Apple is offering customers a 'personalised setup service'.
Apple beat Dell and HP in satisfaction with phone-based technical support, according to a study conducted by Vocalabs.
You will remember the recent legal spat between publishing giant Activision and game developer Genius, with the smaller company claiming that Activision was guilty of dirty tricks tactics in preventing its game Scratch: The Ultimate DJ making it to market, in order to protect and maximise sales of the forthcoming DJ Hero title.
Activision is facing a legal challenge over its forthcoming DJ Hero game, with competitor Genius Products and DJ equipment manufacturer Numark filing a lawsuit claiming that publisher is guilty of 'game espionage'.
After Apple announced its smaller-than-an-AA-battery iPod Shuffle yesterday, it was inevitable that iTunes was due for an upgrade. Enter stage left iTunes 8.1.