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Disney Plus review

The House of Mouse is here to take on Netflix, Amazon and Hulu

Disney Plus review
(Image: © Lucasfilm)

Our Verdict

If Disney keeps it updated with new content, Disney Plus could rival Netflix sooner rather than later. There’s a decent amount of content right out of the gate to fill a few weeks of movie nights, but you’ll quickly find yourself out of things to watch after that. How Disney Plus does long-term is largely determined by how quickly content comes to the service, but the good news is that the service is built on a very solid platform and, at for its paltry subscription price, is well-worth trying for yourself.

For

  • 4K HDR with Dolby Vision
  • Downloads available immediately
  • Diverse original content

Against

  • No syndicated content
  • Unknown update schedule
  • Inconsistent resume function

The Two Minute Review

UPDATE: Disney Plus has now arrived in Australia and New Zealand, Our updated Disney Plus review continues below.

From what we’ve seen of it so far, Disney Plus is a force to be reckoned with. Out of the gate Disney’s streaming service offers 4K HDR streaming with dozens of shows and movies for a scant $6.99 per month (AU$8.99, around £5.45) with the ability to setup multiple profiles and download shows for offline viewing. 

There isn’t as much content as we’d like on launch day but what’s there is enough to fill a few weeks worth of movie nights, especially if you’re a fan of Marvel movies and Pixar films. It’s tough to say if Disney will be able to release shows at a fast-enough pace for consumption considering its current stance on syndicated content (*cough* there isn’t any) but the groundwork of the platform is rock-solid. 

So what, exactly, can you expect in terms of content? Well, right now there are several originals including the hotly anticipated Star Wars spin-off, The Mandalorian, plus The Lady and the Tramp live-action film and dozens of classics from The Disney Vault. There’s every Star Wars film in 4K HDR, a vast majority of the Marvel movies and most every Pixar film you’d want to watch. But for every Up, Monsters Inc and The Lion King there’s a Lion King One and a Half, Davy Crockett and The River Pirates and Twitches 2. When Disney said it was going to put up its catalog, it really committed to putting up the catalog, and that means there’s a lot of filler. 

What we like most is that, for a single monthly fee, you watch on four simultaneous screens and save up to seven profiles on the service, making it a great plan for families looking to stretch their entertainment budgets. Moreover, re-watchable kids movies like Frozen and Moana ensure that your little one always has something to watch in a pinch, while shows like The Mandalorian and The World According to Jeff Goldblum give mom and dad something to watch, too.

If you can overlook the filler and pace yourself with the great content that’s there, you’ll find the very budget-friendly Disney Plus to be a solid alternative to Amazon PrimeNetflixHulu, and now Apple TV Plus that will only improve as more content comes online. 

Disney Plus release date and cost

(Image credit: Disney Plus)

Disney Plus officially released on November 12 in the US and Canada, and November 19 in Australia and New Zealand. We'll then get Disney Plus UK on March 31, 2020, alongside versions of the service for France, Germany, Spain, and Italy.

The Netherlands get their first two months before its official launch for free - which was a nice, unexpected perk - but now everyone is being offered a free seven-day trial

After the trial ends, though, you'll be paying $6.99/month in the US, AU$8.99 in Australia and CA$8.99 in Canada, NZ$9.99 in New Zealand, and €6.99 in the Netherlands. No UK pricing has yet been announced, though based on US pricing, we expect it to cost around £6 per month.

US customers will have the option of a joint Hulu / ESPN+ / Disney Plus bundle for a mere $12.99 per month – the same cost as Netflix's Standard subscription – and Disney is clearly gunning for those wanting a good deal.

If you need more Disney Plus pricing information make sure you check out our dedicated Disney Plus prices and sign up guide.

Disney Plus app: which devices support it?

(Image credit: Disney Plus)

Right from the start Disney Plus is available on multiple devices and operating systems

Chrome, Firefox and even Microsoft Edge have no problem running the service, while you can get the smartphone app from the Google Play Store and the Apple App Store. Console folks aren't missing out either, with both the PS4 and Xbox One supporting the app. However, it doesn't look like the app will be on Nintendo Switch at launch, despite murmurs of support coming eventually

And what about TVs? The webOS platform for LG TVs has the Disney app already, while Android TVs (Nvidia Shield TVSony TVsHisense TVs) will be able to run Disney Plus too. Google Chromecast, Roku streaming devices, and Apple TV also support the app.

As we mentioned earlier, one subscription gives you access to four simultaneous streams with seven profiles on a maximum of ten devices. During our tests we managed to use one account on multiple platforms to watch a different movie on each account at the same time, which worked exactly as you'd expect.

Design and user interface

If you've used Netflix or Amazon Prime Video before, you'll know what to expect from Disney Plus in terms of design and user interface. It's basically row after row of content, sorted by origin, streaming quality and other miscellaneous categories. 

The logos of Disney's five big brands can be found in a dynamic banner that directly link to movies and shows from those brands, while featured content - like The Mandalorian, The Simpsons and Avatar - all take up the top row.

Under the brand banners you'll find the Originals section that highlights content exclusive to the service and, underneath that, a familiar-looking recommended row that you've probably seen on a streaming service like Netflix. 

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(Image credit: Disney Plus)
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As you scroll down the homepage you'll find more categories and groupings that appear to have been editorially curated by Disney - a nice touch compared to the largely programmatic catalog on Netflix. It's here you'll find shows and movies you wouldn't normally opt for and has been compared by one of our editors to opening a present on Christmas not knowing which surprise you're going to get.

Should you want a tad bit more predictability, there are entire sections just for movies and shows, plus a search function to find exactly what you're looking for.

It's pretty buried, but in the movies or TV show section there's a drop-down menu to select content by genre with options for Action/Adventure, Animation, Comedy, Documentary, Drama, Kids, Shorts and 4K Ultra HD.

All-in-all, while nothing here is ground-breaking, the design is easily navigable and allows you to find surprises that you wouldn't have found otherwise in the smart, editorially curated rows.

Content library

So what do you get in terms of content? Well, the big tent poles of the service are classic Disney films, classic animated films, throwback shows from the Disney Channel, original content (which we'll talk about next) plus shows and movies from Marvel, Star Wars, Pixar and National Geographic. 

The most interesting bit, obviously, is the original content as that's part of Disney's strategy to eventually overtake Netflix. Right now there isn't too much of the way of original content with the real standout title being The Mandalorian that's directed from former Marvel pioneer, director Jon Favreau. Other originals include the live action Lady and the Tramp re-make, High School Musical - The Musical - The Series, Encore, The World According to Jeff Goldblum, Noelle and a bunch of documentaries. There's the Pixar Spark Shorts, basically a collection of mini movies that typically air before the latest Pixar film, but only four of which weren't available elsewhere.  

Weirdly, Disney Plus also has 30 seasons of The Simpsons here, too, which could mean that Disney will use Fox's catalog of movies and shows to fill in any gaps in its programming schedule... a very good thing as the original content is a bit lacking at this early stage of the game.

(Image credit: Disney Plus)

It's not just limited to TV shows, however, and one of the bigger draws will certainly be the monstrous movie catalog that goes as far back as the 1930s, with classics like Robin Hood or Cinderella as well as some of the modern remakes Disney's produced over the last two decades. Unfortunately, it's not always the absolute latest films, as it's clear that Disney doesn't want to cut into its Blu-ray sales.

So where's the cutoff point in terms of new shows and movies? Well, you'll find most things that are over six months old here. We quickly went through the library and spotted Avengers Infinity War, Rogue One, Black Panther and the original Avengers, but brand-new content like the Aladdin and The Lion King aren't available quite yet.

It's not clear whether Disney will put their newest titles on Disney Plus immediately. One thing's pretty clear: you won't be able to see a movie on Disney Plus while it's still running in movie theaters.

(Image credit: Disney)

The obvious elephant in the room here, however, is just how frequently this catalog will be updated. Disney has already told us that some of its flagship shows will be released on a weekly basis to keep viewers subscribed for longer periods of time, but considering how little studios like Marvel, Pixar and Star Wars put-out, we don't feel confident that there will be enough content to hold people for very long.

Potentially that's because we've been spoiled by streaming services like Netflix that have new shows and films every single week, either ones that they've made in-house or licensed from another content provider. Without adding content from additional partners, Disney Plus' content well could run dry rather quick.

Quality and viewing experience

For most folks, Disney Plus will stream in HD/SDR that looks great on both big-screen TVs and smartphones alike. While that's par for the course for other streaming services, it's actually rather impressive that Disney Plus was able to pull it off considering how old some of these films and shows are, and proves that Disney has given a lot of thought to the overall picture quality of the content.

Even better, a small slice of the content pie is available in 4K/HDR and Dolby Vision and is included at no extra cost. That currently includes the entire Skywalker Saga (Episodes 1, 2 and 3, included), modern animated films like Frozen and Moana, plus remastered classics like Aladdin and The Little Mermaid. Don't go in expecting over 100 titles like you'd find on Netflix, but it's a good start and shows that Disney is giving some serious thought to expanding its 4K HDR collection. 

The obvious caveat to the above statements are that you have a stable internet connection of around 10Mbps or more and, in the case of watching 4K content, a 4K TV that has HDR support.

(Image credit: Disney)

Unfortunately there's no way to intentionally throttle yourself if you want to save on bandwidth usage, but Disney Plus does offer offline viewing right out of the gate. That means, if you're on public Wi-Fi or at a friend's with unlimited data, you can very easily stock up on shows and movies to watch when you're back home or on a flight.

The Disney Plus app lets you indicate whether you're using mobile data to stream or not. If you do, you'll have the option to stream in lower quality so your precious data doesn't instantly disappear. You'll also get the option to download movies so you can watch them on the go without wasting data. (In this case you do get different download resolutions to choose from: Standard, Average and High. A precise resolution isn't shown here either.)

One small bug we've found is that the resume function isn't as reliable on Disney Plus as it is on, say, Netflix, which perfectly saves your spot in a show or film down to the second. On more than one occasion we briefly stopped watching Lady and The Tramp to take a break only for the film to start from the beginning the next time we went to play it. 

We'll keep an eye on this bug as we continue to use the service but it's worth noting that Disney Plus might not quite be up to par in the technology department as leading services like Netflix, which has zero issues saving your spot.

Verdict

Calling Disney Plus an essential streaming service feels a bit preemptive at this point as, without a strategy to fill the well with new content, the service is in real danger of running dry in a few month's time. That said, what's available here is a good opening salvo against long-standing streaming titans like Netflix and Amazon Prime, and the low price tag makes it one of the most affordable of all the services available.

Because it's available at such a low price and comes with a free seven-day trial, we absolutely, wholeheartedly recommend trying the service for at least a few weeks. Between the Marvel films, Skywalker Saga in 4K and dozens of Disney classics that will personally appeal to your age group, there's enough here to keep you busy.

We wish there were a few newer films, more original content and a set content schedule that includes syndicated content from other places, but for fans of the House of Mouse and cord cutters looking for their next big binge, Disney Plus provides a rock-solid foundation for a service that could one day rival Netflix.

(Image credit: Lucasfilm)

Who's it for?

Disney Diehards: Look, if you've loved Disney your entire life, you'll probably want to subscribe to Disney Plus. It is the definitive repository for the company's work over the last 80(!) years. Going forward it will likely be the only place for Disney exclusives and originals that you won't anywhere else.

Sci-Fi Fanboys: Surprising audiences with the Skywalker Saga in 4K on launch day shows that Disney is taking its Sci-Fi brands seriously. If you consider yourself a Star Wars or Marvel fan, this service will basically be the well-spring of all those franchises moving forward and is well worth your subscription dollars.

(Image credit: Disney)

Who's it not for?

Big Time Bingers: If you know that you're a BIG binge-watcher capable of chewing through Netflix series in a few days, Disney Plus probably won't keep you entertained for very long. The catalog, while certainly vast, only has a few dozen really great shows and movies for each age group. With no way of telling how soon more content will be added, you could very easily find yourself without something to watch in the next two weeks.

Talk Show, Sitcom and Sports Lovers: The Disney Vault is wide and deep, but it doesn't contain many talk shows, sitcoms or sports documentaries. It's good, then, that Disney can be bundled with Hulu and ESPN+ in the US to fill that gap, but for other countries, this lack of specialized content could be a real deal-breaker.

Jarno Stinissen, Bram Lodewijks and Henry St. Leger all contributed to this review.