Craig Hale

Microsoft 365 Copilot, Copilot for Sales and Copilot for Service all displayed the wrong prices for three days.

Good generative AI adoption spells out a healthier agentic AI adoption for companies across the globe.

Microsoft is now selling its $349 Windows 365 Link device for quick and secure access to Windows 365.

Google co-founder Sergey Brin said workers should commit 60 hours per week, mostly in office, to win the AI race.

ChatGPT maker OpenAI reveals investment in Adaptive Security.

Large businesses could be losing in excess of $50 million a year to identity fraud – stronger systems are required.

Windows 11 users won’t have to restart to get security updates with this upgrade.

Adobe is leveraging AI in version 25.2 of Premiere Pro for Generative Extend, auto caption translation and more.

Automattic is making 16% of its workforce redundant, citing a competitive market and a focus on profitability as drivers.

Workers are claiming higher AI familiarity, yet they’re still unsure about how or whether they should even use it at work.

Users can now enable Quick Machine Recovery (QMR) for quicker fixes on post-Windows 11 boot crashes.

Gmail enterprise users will soon get access to a simpler E2EE process, and anyone can receive encrypted emails.

Commuting costs are remote workers’ biggest concern, but thankfully not many companies see reduced productivity when WFH.

Mozilla is taking on the likes of Gmail and Microsoft 365 with upgraded Thundermail offering.

Lip-Bu Tan reveals plans to point Intel back in the right direction, including spinning off non-core assets.

As businesses look to build custom apps, AI will only make low-code and no-code solutions even more powerful.

Broadcom has redirected the URL that provides built-in automatic updates to a generic support page.

Amazon launches new web browsing AI agent which allegedly outperforms its OpenAI and Anthropic counterparts.

AI and IoT are being blamed for higher data center emissions and energy consumption.

Leaders and managers are more likely to use AI than workers because companies are only bothered about financial ROI.

Companies are looking to bring their supply chains closer to home amid ongoing geopolitical tensions and tariffs.

Enterprises are sharing more data with AI tools, so need to be better prepared.

Read all the updates and comments from Zendesk Relate 2025 as they happened

Microsoft is adding deep reasoning to Copilot Studio as well as even more autonomy with agentic AI.