Craig Hale

Craig Hale

With several years’ experience freelancing in tech and automotive circles, Craig’s specific interests lie in technology that is designed to better our lives, including AI and ML, productivity aids, and smart fitness. He is also passionate about cars and the decarbonisation of personal transportation. As an avid bargain-hunter, you can be sure that any deal Craig finds is top value!

Articles by: Craig Hale

Banking

20% of European Bank jobs at risk due to AI replacement, Morgan Stanley says

By Craig Hale published

400,000 European bankers could lose their jobs by the start of the next decade with AI adoption boosting productivity across the board.

A woman out of focus in the background touches the word AI, lit up in glowing yellow light, in the foreground. The woman is wearing smart glasses

Lack of AI governance could force 40% of enterprises to roll back autonomous AI agents by 2027

By Craig Hale published

Gartner warns enterprises may have to scale back agentic AI if they fail to get governance right from the get go.

Mark Zuckerberg

Meta cloud computing business ‘definitely on the table’, Mark Zuckerberg says – excess data center capacity could be used to enter the market

By Craig Hale published

If Meta has surplus compute, CEO Mark Zuckerberg says he wouldn't rule out selling this under a potential cloud business.

European Union

EU to back European alternatives to US dominated software and services in major push for ‘tech sovereignty’

By Craig Hale published

European Commission reportedly preparing to back EU software vendors even more by stamping out fakes.

Who will win the AI race?

UK businesses spend £11.7 billion on 'AI slop' corrections every year, with 1 out of every 4 hours wasted

By Craig Hale published

Layering modern AI tools on top of legacy IT and fragmented data is adding complexity and diminishing returns, study shows.

One in four UK government computer systems are running on outdated technology — with taxpayers footing the bill for any failures

By Craig Hale published

Legacy IT is costing the UK government £45 billion annually, and that’s before you factor in the savings made possible by AI and automation.

A Starlink terminal sat on a metal platform

Starlink and Amazon could snap up EU mobile satellite spectrum

By Craig Hale published

Viasat, EchoStar contracts end in one year – one-third of European satellite spectrum likely opened up to all, including Starlink, Leo.

Hand holding Australian passport

UK Visa Portal website leaks thousands of user passport data and photos online

By Craig Hale published

Passports, verification selfies and other supporting documents were stored in an unsecured cloud storage repository.

An office worker speaking to a colleague in an office at night. The co-worker is seated in front of computers

'AI alone is not enough': 99% of CEOs say they are getting ready for layoffs caused by AI

By Craig Hale published

AI won't replace humans, but companies are preparing to change how they employ workers and how they measure outcome.

A GWR train driving on a railway track.

Hundreds of UK trains will finally get better Wi-Fi — government promises to 'rocket boost connectivity' for travellers

By Craig Hale published

The UK government is running several schemes to improve connectivity across the rail network, including satellite Wi-Fi.

Linux penguin logo on wood

Linux backlash leads to California law change on age verification — with the original lawmaker forced to make a humbling step back

By Craig Hale published

OS vendors have been mandated to request use age brackets since late 2025, but Linux systems could be exempt if this amendment bill is enforced.

An aerial view of a 33 megawatt data center (LOWER C) with closed-loop cooling system on April 14, 2026 in Vernon, California.

Get ready for more bill rises — study warns data centers could hike power costs in some states over 50% by 2030

By Craig Hale published

US energy supplies, largely made up of natural gas and coal, are under intense strain by data centers and other digital infrastructure.

OpenAI logo on a smartphone screen

OpenAI will now let your company pay to ensure 'guaranteed capacity' for up to three years

By Craig Hale published

OpenAI launches 'Guaranteed Capacity' for enterprises to lock in long-term, uninterrupted compute to reduce the impacts of downtime.

Business person chatting with a smart AI using an artificial intelligence chatbot developed by OpenAI. Artificial intelligence system support is the future.

Every organization is pouring money into AI right now, and almost none of them know what their people are actually doing with it': Study reveals employees are using their personal AI accounts at work, raising a whole host of issues

By Craig Hale published

Shadow AI exposes company data and risks IP loss – but personal tools offer easier access than clunky enterprise accounts.

Woman looking at mobile phone and holding shopping bag

Next boss says 'dramatic' fall in entry-level roles could cause job market chaos — Lord Wolfson says fall highlights 'the crisis is in youth unemployment at the moment'

By Craig Hale published

Next CEO criticizes government policies for making it costlier to employ entry-level workers, while retail stores employ more automation.

Windows 10 update stress

'Downtime is inevitable; prolonged disruption is not': Unplanned downtime is now costing businesses billions each year

By Craig Hale published

Downtime threatens businesses with lost revenue, reputational damage and huge staffing costs. Many even misclassify attacks before they can start fixing them.

Zendesk CLO Shana Simmons at Zendesk Relate 2026

Zendesk CLO Shana Simmons: Empathy is the new superpower for AI leaders

By Craig Hale published

Zendesk CLO Shana Simmons says AI success hinges on a privacy-first culture and governance. Empathy, character, and agency are the traits we’ll need in an AI-first world.

Quantum computing

'We are putting quantum inside the rack so customers can roll it in, plug it in': The world’s first rack-mounted quantum computer is here — and it runs at -459 degrees Fahrenheit from a standard wall socket

By Craig Hale published

Equal1's RacQ fits seamlessly into a standard Dell frame for easy future deployment.

An office worker in front of a computer holding his hand in one hand and looking unhappy

It's not just you — nearly two-thirds of workers say they've exaggerated AI skills to get ahead at their company

By Craig Hale published

Two-thirds (63%) of workers exaggerate their AI skills, driven by job loss fears and the pressure to appear competent, creating an ‘AI confidence gap’.

Could your CEO be the weakest link when it comes to AI security? New study warns execs are 'knowingly bypassing safeguards because the perceived benefits outweigh the risks'

By Craig Hale published

New research finds 62% of senior leaders use unapproved shadow AI (but only 31% of other workers), prioritizing productivity over compliance.

Zendesk

'Stop thinking of agents as software... start thinking of them as a unit of labor': Zendesk links AI pricing to verified resolution outcomes

By Craig Hale published

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

Zendesk AI Agents

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

By Craig Hale published

Zendesk is shifting customer service to platform-agnostic AI agents, ensuring customers receive consistent, contextualized support across third-party apps like Gemini.

Zendesk MCP support

Zendesk becomes the latest to adopt MCP to futureproof customers in the AI-first era

By Craig Hale published

Zendesk adopts the MCP standard to unify AI agents, eliminate silos, and enhance cross-platform interoperability for businesses.

AI brain coming out of laptop screen

New study finds most Americans think the pace of AI development is moving too fast — and they also don't believe everyone will truly benefit from it

By Craig Hale published

Most Americans are worried about the rapid pace of AI innovation – are regulators struggling to keep up now?

Two people shaking hands across a corporate desk

Want to get promoted at work? New study says learning new AI skills is the key to a pay rise

By Craig Hale published

Companies are paying AI-skilled workers more than their peers, but they’re also offering upskilling support, so what’s to lose?

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