Craig Hale

New research finds 62% of senior leaders use unapproved shadow AI (but only 31% of other workers), prioritizing productivity over compliance.

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

Zendesk is shifting customer service to platform-agnostic AI agents, ensuring customers receive consistent, contextualized support across third-party apps like Gemini.

Zendesk adopts the MCP standard to unify AI agents, eliminate silos, and enhance cross-platform interoperability for businesses.

Most Americans are worried about the rapid pace of AI innovation – are regulators struggling to keep up now?

Companies are paying AI-skilled workers more than their peers, but they’re also offering upskilling support, so what’s to lose?

Embracing customer reviews boosts visibility considerably, showing how engaging with customers where they are is even more important.

AI isn’t helping either side – with scammers using it to refine attacks and consumers blindly trusting output.

Payment card information and other forms of ID are being sold on dark web marketplaces for much less than you think.

Mosaic reveals new perception chip that gives smart glasses real-time environmental awareness and more.

This UK startup wants to make your physical filming location a ‘fingerprint’ to verify authenticity, rather than relying on software.

America's three biggest mobile networks reveal plans to bring direct-to-device satellite connections to customers.

Codex still runs on your desktop, but OpenAI is turning your ChatGPT mobile app into a remote controller for access from anywhere.

Claude Code has proven a hit among Microsoft's engineers, but the company now wants them to switch to GitHub Copilot CLI.

Microsoft is being investigated by the UK's CMA over its business software practices.

Old camera tech has been employed to form a 3D hybrid of NAND and DRAM tech using IGZO instead of silicon.

Under the new proposals, the lampposts in your street could double up as data centers with self-destructing, anti-tamper Nvidia chips.

Anthropic wants to help SMBs with purpose-built agentic workflows, skills and a US upskilling tour with free Claude Max trials.

Cisco CEO Chuck Robbins announces plans to lay off 4,000 workers as the company shifts its focus to high-growth areas.

New data reveals customer service workers spend more on trust, security and compliance than AI development itself.

Poor AI deployments are causing humans to spend a day a week as 'middleware' – liaising between siloed AI systems.

Amazon wants workers to be using more and more AI, so workers are just apparently wasting tokens to make it look like they are.

After using AI, many business leaders say are less likely to value their human workers, but the technology is still failing to deliver consistent ROI.

Privacy concerns aside, Meta workers are worried that AI-training mouse tracking software will ultimately lead to further job cuts.

Anthropic is adding new connectors and plugins to Claude to give it legal superpowers, and they're even available in Cowork.