The has been flying off shelves since its last week, and while many Switch owners are already up to the hilt in , a number of customers have taken to (opens in new tab) with reports of dead pixels on their screens.
And unfortunately, it might be tricky for owners to get their defective units replaced, as Nintendo doesn’t really consider dead pixels a problem, according to the Troubleshooting section of the . (opens in new tab)
In a section regarding “black or bright dots on the Nintendo Switch screen that do not go away” and “dark or light patches on the screen,” Nintendo’s official response states that, “Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.”
While this may disappoint Nintendo Switch owners who’ve shelled out hard cash for a new console only to find it’s got (super distracting) dead pixels, there is hope – in 2004, pressure from angry customers saw Nintendo offer to (opens in new tab) over the same issue.
It’s also worth remembering that while the house that birthed Mario doesn’t think dead pixels on the Nintendo Switch are a big deal, in many locales you should still be able to get a replacement unit from the retailer you purchased the device from – we’d advise trying that first before taking your grievance all the way to the top.