Best NBN plans: my expert picks for affordable, fast and reliable internet

The National Broadband Network (NBN) is Australia’s upgraded internet and phone infrastructure. It’s a government initiative that was first announced more than 10 years ago, and after several changes to the rollout plan, it’s officially been declared complete (though upgrades are still ongoing).

The NBN uses optical fibre and other technology types to get faster, stable internet into homes across Australia, taking the place of copper wires and cable broadband.

Choosing an NBN speed tier is arguably the most important decision you’ll make when it comes to getting internet. To figure out which is right for you, factor in how many people will be using the internet in your household and what their usage is like. Here, we’ve broken down each speed tier, and what they get you.

Your connection type can also limit what speed tiers you can access – click here to learn more about NBN connection types, or head to the NBN Co’s website to check what connection is available at your address.

NBN 25 (Basic II): 25Mbps download | 5Mbps upload | Any connection type | 1-2 users | For one or two people who want to browse the web at the same time, stream music and stream video in 1080p.

NBN 50 (Standard): 50Mbps download | 20Mbps upload | Any connection type | 2-4 users | Allows multiple users to stream in high definition and play games online, and crucially for some, it’s higher uploads are well-suited to working from home – particularly if you need to video chat.

NBN 100 (Fast): 100Mbps download | 20Mbps upload | Any connection type | 5+ users | Suitable for streaming video in 4K, downloading large files and having multiple devices online at the same time.

NBN 500 (Fast II): 500Mbps downad | 50Mbps upload | FTTP, HFC | 5+ users | Offering 5x the speeds of 100Mbps plan, this new speed tier is perhaps the best in terms of value and service. It's the one I'd pick over anything else if you can get it.

NBN 250 (Superfast): 250Mbps download | 25Mbps upload | FTTP, HFC connections | 5+ users | Plenty of speed to let multiple people stream in 4K at the same time, and allow faster downloads of large files such as games and OS updates. Only 2 providers remain.

NBN 750 (Superfast): 750Mbps download | 50Mbps upload | FTTP, HFC | 5+ users | The replacement tier for NBN 250, these new 750Mbps plans are ideal for speed-hungry homes. Although, I think they're tricky to recommend wholeheartedly. I'd instead opt for either a 500Mbps or 1,000Mbps plan instead.

NBN 1000 (Ultrafast): 1000Mbps download | 100Mbps upload | FTTP, HFC connections | 5+ users | Second-fastest speed tier you can get, and typical evening speed claims continue to improve, now hovering around 800Mbps.

NBN 2000 (Hyperafst): 2000Mbps download | 100Mbps upload (HFC), 200Mbps upload (FTTP) | 10+ users | The fastest speed tier now available, and perhaps overkill for a lot of people. Only a handful of providers are currently offering it.

A typical evening speed is the realistic download speed you can expect on a plan during the peak busy hours of 7pm-11pm. Each telco will quote a typical evening speed on its plans, and this number can vary within the same speed tier, so be sure to check and compare.

The good news is that, while this figure serves as a rough guide, official data recorded by the ACCC has found the majority of providers actually overdeliver on the speeds they advertise.

With so many providers offering a fast service, factoring in typical evening speeds isn’t as important as it used to be, but you should still keep an eye out for low numbers. Any NBN provider quoting close to the tier’s top-rated speed is fine, but consider it a big red flag if it’s significantly lower than the norm.

First, to figure out what connection type you have, check your address on the NBN Co website. Your connection type is good to know, as not every NBN plan is supported by every connection, so it’s an easy first step in narrowing down your choices.

While the NBN is made up of a multi-technology mix, it’s important to know that you don’t have a choice in what technology is available to you. Different connection types have been built in different areas, so it’s entirely dependent on where you live. Below, we lay out the connection types across the network, and what they mean.

Fibre-to-the-premises (FTTP): FTTP is a fibre-optic line that runs directly to your home, and therefore is the best type of connection you can have. It requires a device to be installed in your home, and is what was originally intended for every household in Australia when the NBN was first announced. Customers with FTTN/C connections are now eligible to receive a free upgrade to FTTP.

Fibre-to-the-building (FTTB): An FTTB connection is most commonly used for connecting apartment blocks and similar buildings to the NBN. In this instance, a fibre-optic line runs to the building’s communications room, and existing technology such as copper wiring is used to connect each apartment from there.

Hybrid fibre coaxial (HFC): An HFC connection uses existing pay TV (Foxtel) or cable network as the final connection to households. The HFC line will run from your home to the nearest available fibre node.

Fibre-to-the-curb (FTTC): FTTC is when the fibre-optic cable extends a little closer to your home by connecting to a distribution unit located outside on the street. From there, it uses the copper phone line to run the last leg into your home.

Fibre-to-the-node (FTTN): Once the most common connection in Australia (and it still is, but only now by a few hundred thousand), FTTN uses existing copper phone wire to make the final connection to the home from a central node in your neighbourhood. The distance of your home to the node will affect the average speeds you can reach, so if your home is more than 700m from the node, it’s not advisable to choose an NBN 100 plan.

Fixed Wireless: Fixed Wireless connections are used to reach regional and remote areas. Homes in these areas will access the NBN from a transmission tower through an antenna installed on their roof.

Sky Muster satellite: The NBN’s Sky Muster satellite technology is also used to reach regional and remote communities. It requires a satellite dish to be installed on the premises, to which the NBN is received through satellite.

TL;DR: Check your address on the NBN Co website to find out what connection you have. It’s important to know because not every NBN plan is supported by every connection type.

Once you know what type of connection you have and what speed you want, you can find a plan that suits you at the right price.

There’s good news for those who just want to surf the web casually – for that kind of use, it doesn’t matter what ISP you go with. Recent research by the ACCC has shown that your choice of provider won’t impact website browsing performance, so you can go with a cheap NBN plan if this is all you’re after.

But if you need to do more with your internet, you might want to consider some of the fastest NBN plans. These will cost you more per month, but they’ll allow you to download and upload large files faster, stream comfortably in 4K and game online with minimal lag.

When looking at NBN plan prices, be sure to suss out what internet deals are available too. It’s extremely common for ISPs to offer a discount for your first six months on their service, and it’s usually about AU$15 off each month.

The telcos will also try and tempt you up to faster plans with bigger discounts – up to AU$30 off each month for six months in some cases – so consider taking advantage of these options too.

There’s one last thing to mention when it comes to price, and that’s contracts. The vast majority of NBN plans come with no lock-in contracts, so you’re free to leave anytime (though some telcos will require you to pay out the remaining cost of your modem).

NBN plans on a contract will typically last between six and 12 months, and the benefit here is usually in reducing upfront fee costs (such as waiving the set up fee or throwing in a free modem).

While those benefits may seem tempting, weigh up those perks before committing to a contract. If you decide to leave early, you’ll likely still need to pay for each month you have remaining.

TL;DR: If you just want to browse the internet, a cheap NBN plan from a smaller NBN provider will do you just fine. For those that want to stream in 4K and game online, look for a fast NBN plan at a competitive price. Be sure to take advantage of six month discounts offered to new customers, and weigh up whether a contract or no-lock in term is best for you.

Many people wonder whether there’s a 'best' NBN provider for their particular city. Over the last couple of years, we've seen rising interest in plans based on location, such as Sydney, Melbourne, Brisbane and Perth – so does your locale really matter when selecting an ISP?

The answer is tricky. If you live on the east coast of Australia, the answer is generally no, your location won’t matter when choosing a provider. If you live in South Australia, the Northern Territory or Western Australia, you may experience some benefit from choosing an ISP that’s headquartered (or at least has a local presence) in your state.

This is because of the way traffic flows to and from the user to the wider internet. All providers effectively act as a middle man in between users and the internet, routing all transmitted and received data through their own infrastructure. Providers’ direct physical connections to the internet are known as “points of interconnect” (POI), and all user internet traffic is routed through a POI. There are 121 POIs across Australia, but because connecting to a POI requires physical hardware, most service providers only use a smaller subset of these.

Because they’re the critical link in the user-to-internet chain, the physical location of your provider’s nearest PIO to you can play a large role in factors like latency and ping time. If your POI is thousands of kilometres away from your home, this is naturally going to result in a bigger delay in data flowing in both directions.

Latency and ping time matter most when it comes to tasks that work in real time – so things such as video calling and online gaming. An ACCC report released in April 2023 revealed that online gamers living in NSW and the ACT experience much lower latency on average compared to the rest of the country, and that’s because most game servers located in Australia are housed in Sydney.

While your internet provider of choice won’t be able to resolve all issues related to latency and ping time, signing up with a locally-based provider (or one that’s at least connected to a local POI) can help reduce these factors. For example, Pentanet is an ISP based in Western Australia that’s often spoken of highly by gamers living in the state.

There’s no one-stop-shop for checking if an NBN provider is connected to your closest POI, but there’s a few steps you can take. First, check if the provider has a POI lookup tool – Aussie Broadband and Superloop both offer this, for example. If the ISP you’re looking at doesn’t offer an official way to check, then you’ll have to head to a website such as Whirlpool and do some digging yourself. Finally, if Whirlpool doesn’t have what you’re looking for, your best bet is to email the internet provider directly.

So you’ve done your research and found the NBN provider you want to switch to, what’s next?

Switching NBN providers is usually fairly seamless – your new ISP should take care of the whole process, including informing your current ISP of the change. If you’ve requested a modem/router with your switch, your new ISP will usually wait until that arrives to connect you – your existing service will continue to work as usual in the meantime.

If you’re keeping your current modem/router, then the switch can often happen within 24-48 hours, and will likely require you to change some of your router settings, such as username and password.

There’s one important step to do before finally switching providers, and that is to check the fine print of your current ISP.

If you are currently on a contract with your internet provider, you’ll likely face an exit fee or be required to payout the remaining months on your plan. If this is you, we’d highly recommend reconsidering breaking the contract unless absolutely necessary.

However, even if you’re on a month-to-month plan instead of a contract, you could still face a cancellation fee. For example, TPG requires its users to give a 30-day notice before cancellation, and if this isn’t done, you’ll need to payout the remaining days of the month.

If you find that your current ISP requires you to give notice of cancellation, we’d recommend scheduling the switch with your new NBN provider, so you can avoid any surprise exit fees.

If you’re not sure whether you can connect to the NBN yet, check your address on the NBN Co website. Most Australians do have access to the NBN, and if you find your home is NBN-ready, all you need to do is select an NBN plan and sign up. Then you can either use a BYO modem or one provided by your telco of choice to connect to Wi-Fi.

If you find that your home isn’t connected to the NBN, you’ll need to contact NBN Co and organise installation.

For a modem/router to connect to the NBN, it needs to have a VDSL port, so you will need to upgrade if your current hardware is missing this port. While most plans will give you the option of bringing your own device for the connection, you’ll also have the ability to buy one directly from your NBN provider.

For the everyday internet connection, these modem/routers will suffice for your connection, though you may want to consider buying better hardware if you’ve signed up for a fast NBN plan – just ensure that it’s compatible.

The majority of NBN plans available today come with unlimited data, with prices starting from AU$39 a month for an unlimited data plan. With an unlimited data plan, you won’t have to worry about monthly data caps, and we’d argue that they’re better value for money when factoring in price per gigabyte.

The provider with the cheapest NBN plan overall is Flip, which offers an NBN 12 plan for AU$39 a month, although its NBN 25 plan is currently available for the same price for the first six months, making it great value. If you’re looking for affordable internet, head over to our cheap NBN plans page, where we’ve compared the cheapest plans from each speed tier.