FAQs
How much does Dormeo charge for delivery?
Dormeo offers free delivery on all mattresses, beds and other select items. If you’ve ordered a small item or your order is under £79, you’ll be charged £4.95 for delivery.
How do I track my Dormeo order?
When you order with Dormeo, you’ll be sent an email confirmation with tracking details. Use this to track your order. Alternatively, you can sign into your Dormeo account to check the status of your order.
Can I cancel my order with Dormeo?
If you’d like to cancel your order, you can do so at any time prior to your order being processed. Simply click the ‘remove’ link next to the product ordered on the ‘My Order’ page on the website. You can also get in touch with the Dormeo customer service team.
Does Dormeo offer warranties?
Dormeo offers warranties of up to 20 years on select mattresses. You can also find special warranties on memory foam, Octaspring and Octasmart mattresses. Dormeo also offers a 60-night trial on its mattresses so you can test it out for two months before deciding whether you’d like to return it or not.
What is the Dormeo returns policy?
If you’re unhappy with your Dormeo order, you can return it within 14 days of purchase. If you’ve bought a mattress, you can return it within 60 days, thanks to Dormeo’s 60-night trial. To start a return, get in contact with the Dormeo customer service team.
How do I contact Dormeo?
To get in touch with Dormeo, you can call them on 0800 2248 361 or email them on customer.service@dormeo.co.uk.
Hints and Tips
Keep an eye out for sales: Save money on every order you make by shopping the Dormeo sale. Dormeo runs sales and clearances throughout the year, particularly during big sales seasons like Black Friday, Cyber Monday, Boxing Day, and many more. The types of deals you can expect to see include up to 50% off on select products and get kings for the price of doubles.
Sign up to the newsletter: Stay up-to-date with Dormeo by signing up to the newsletter. By subscribing to Dormeo emails, you’ll be the first to know about the latest news, deals, product releases and much more, straight to your inbox.
Follow Dormeo on social media: For even more news from Dormeo, follow them on Facebook, Twitter, Instagram and YouTube.
Take advantage of the Dormeo 60-night trial: It’s always hard to decide whether your new mattress is the one of you. So, make sure to take full advantage of the Dormeo 60-night trial. Test, sleep and enjoy your Dormeo mattress for a full 60 nights, and if you decide that it’s just not for you, you can exchange or return it for a full refund.
How to use Dormeo discount codes
1) Do your shopping at Dormeo, add everything to your basket and head to the checkout page.
2) Once at the checkout, you’ll see a drop down that says ‘Apply Discount Code’ underneath your order summary. Click this and the dropdown will appear.
3) Enter or paste the code in the box and click ‘Apply Discount’.
4) If valid, the page will refresh and the coupon code will be applied to your total.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
