Microsoft has run into more trouble with Windows 10 updates, as a recent important security patch which had previously been problematic by failing to install for some folks, is now causing serious crashes – and even boot failures – in some reported cases.
Windows Latest spotted the fresh problems with update KB4528760 for Windows 10 May 2019 Update and the November 2019 Update, which has been failing to install for a number of users, providing only unhelpful error messages.
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Worse still, it would now appear that these issues are not only widespread – with in excess of 100 complaints on Microsoft’s help forum – but for some folks, KB4528760 is causing grief like the dreaded blue screen of death and boot failure.
One user on the Windows 10 Feedback Hub observed: “The recent KB4528760 update for Windows 1909 [November 2019 Update] seems to be causing issues with some computers and stopping them from booting. Presenting the error code 0xc000000e. Increasing number of machines hitting this issue after installing this update.”
As to what might be going on with the KB4528760 update, one theory floated by a volunteer moderator on Microsoft’s Answer.com help forum is that the majority of the users who are encountering update failures (or worse) – even when attempting a manual install as a workaround – have “manually removed the Connect app from Windows”.
Connect is a default Windows 10 app which facilitates wireless display connections (allowing you to, for example, mirror your phone screen to the PC), but it’s not clear if this is what’s truly at fault – although this application has been blamed in previous Windows 10 update failures.
Indeed, another theory we’ve seen floated on Reddit is that those folks running AMD Ryzen processors might be more likely to be affected (in terms of this update failing, and previous patches for that matter). But take that with a hefty pinch of salt.
Whatever the case, it’s clear that Microsoft keeps messing up with these cumulative updates, and has been doing so since that infamous long run of patches last year which kept causing new problems while fixing the old ones.
In order to avoid a situation where Windows 10 users are going to start dreading installing cumulative updates for fear of what might go wrong, Microsoft needs to pull its patching socks up and do better than this.
The situation is worse than normal in this particular case, seeing as KB4528760 is an important fix for a glaring security hole.