Is the Sky broadband outage over?

Sky broadband router
(Image credit: Sky)

UK broadband provider Sky has been hit by outages across the UK, sending users offline in a host of areas around the country. 

User reports of Sky outages skyrocketed throughout the morning of July 28, with thousands of Sky customers reportedly affected – leaving many wondering when their internet would come back online.

We're now told by Sky that the issue is now resolved, meaning anyone in an affected area should now be able to resume normal service: “We have now resolved the issues affecting some Sky Broadband and Talk customers in Norfolk and Suffolk. We're sorry for any inconvenience this may have caused.”

What was all that about?

A Sky spokesperson tells us that the outage was "only across Norfolk and Suffolk – not national", though Downdetector – a site for user-reported outages – shows multiple issues across London, Norwich, Nottingham, Derby, Birmingham and Bristol. 

Within London the biggest problem areas appear to be Beckton, Wandsworth, and Islington. Users commenting on the site claim the issue has reached Inverness in Scotland too – with heatmaps on Downdetector showing a large number of reports in Belfast.

The issue seems nationwide, then, though sites like Downdetector can only track people reporting their issues, rather than everyone who's affected, and Sky assures us that the specific outage today only impacted Norfolk and Suffolk – suggesting users elsewhere may simply be reporting other, less widespread issues.

The Sky Help Team Twitter account initially posted about the problem at 8:35am this morning, writing that "Customers may not be able to get online or make/receive calls" in Norfolk. It made a similar post on July 27 about customers in Cumbria being briefly unable to "get online and make/receive calls. We're sorry for any inconvenience caused."

The issue appeared to be almost entirely regarding internet outages and the abillity to make or receive calls, with only a fraction of users reporting loss of TV services.

Via Metro

Henry St Leger

Henry is a freelance technology journalist, and former News & Features Editor for TechRadar, where he specialized in home entertainment gadgets such as TVs, projectors, soundbars, and smart speakers. Other bylines include Edge, T3, iMore, GamesRadar, NBC News, Healthline, and The Times.