FAQs
How much does shipping cost from Emma Mattress?
Emma Mattress offers free delivery on all products from DPD, UPS and Rhenus. When Emma delivers your order, you can also ask the Emma team to pick up and recycle your old mattress which will cost £39. This option can be selected at the checkout.
How do I track my Emma Mattress order?
Once Emma Mattress has dispatched your order, you will receive an email confirmation with the courier and tracking information. Use this to track your order. Alternatively, click ‘Track Your Order’ on the Emma website to check your order status.
What is the Emma Mattress returns policy?
If you're unhappy with your order from Emma Mattress, you can return it within 200 days of receiving it, thanks to the Emma 200-night trial. To start a return (which is free), head to the Emma returns portal to arrange your pickup. Once Emma has picked up your returned order, a refund will be issued.
Can I cancel my order with Emma Mattress?
Yes. If you’d like to cancel your order, contact the Emma Mattress customer service team. If your order has already been dispatched, you may have to go through the returns process.
Does Emma Mattress offer warranties?
Emma offers a 10-year guarantee on all mattresses. The guarantee starts from the date of delivery.
How do I contact Emma Mattress?
If you’d like to contact Emma customer service, call them on +44 330 818 1710. Alternatively, you can fill out a contact form on the Emma website or use the FAQ section to find answers to your questions.
Hints and Tips
Wait for the sales: To save extra money on your Emma Mattress order, make sure to shop the sales. Emma runs huge deals and discounts throughout the year, especially during big holiday seasons like Black Friday, Boxing Day, Easter and Summer. The deals you can expect to see include up to 55% off select products, including mattresses, pillows, duvets and bedding.
Sign up for emails: To stay up-to-date with Emma, sign up for the newsletter. By subscribing to emails from Emma Mattress, you’ll receive the latest news, product launches, sales and discounts straight to your inbox. When you sign up, you’ll also receive 5% off on your first order.
Refer a friend: Share the love by referring a friend to Emma. When you do, you’ll get £20 off your order - and your friend will also get £20 off their first order when they use your referral.
Special discounts: Emma Mattress offers exclusive discounts to students, key workers, emergency service responders and other healthcare professionals. Once you prove your eligibility, Emma will give you 5% off your order.
How to use Emma Mattress discount codes
1) Do your shopping at Emma Mattress, add your items to the basket and head to the checkout page by clicking ‘Go To Cart’.
2) Underneath your order summary, you’ll see a link that says ‘Enter Discount Codes’. Click this and a dropdown will appear.
3) Enter or paste your code in the box and click ‘Apply’.
4) If your code is valid with your order, the page will refresh and your total will be updated accordingly with the new discounted price.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
