[Updated] Optus mobile and NBN hit with major outage

A small child in a smart shirt messing with wires
(Image credit: Getty Images)

UPDATED: Optus has now resolved the issues in its mobile and NBN networks, after both suffering major issues for a number of hours. Original article continues below.

The Optus mobile network and some NBN services are currently experiencing a major nationwide outage, as of Tuesday morning (April 5th).

If you're a customer on the Optus network and wondering why you can't make calls, this is the reason, and the same goes for others trying to call friends or family that are with the telco.

Optus has acknowledged the outage and apologised for the inconvenience, promising that the restoration of these services is being worked on as a priority.

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NBN outage

When querying this journalist's location on Optus' dedicated page for checking the network status of its NBN service, the telco also noted it's operating with a 'reduced service', stating:

"We've identified a fault which means Customers in the area may have no access to their Phone, Internet and/or Optus TV with Fetch services for the duration of the outage. We're working hard to have this issue resolved as soon as possible. Thank you for your patience"

It's currently unclear what extent of the Optus NBN network is impacted, with the vague language in this statement suggesting customers 'may have no access to their phone or internet'.

Regardless, network outages rarely last a full day, or even several hours, so we're expecting Optus to have its mobile and NBN services back online in the coming hours.

Harry Domanski
Harry is an Australian Journalist for TechRadar with an ear to the ground for future tech, and the other in front of a vintage amplifier. He likes stories told in charming ways, and content consumed through massive screens. He also likes to get his hands dirty with the ethics of the tech.