FAQs
How long does Sony take to ship?
Sony’s online store says deliveries to addresses in New South Wales, Queensland and Victoria should arrive within five business days. Customers elsewhere in Australia may need to wait up to seven business days.
Sony highlights that TV deliveries to regional areas of Australia are only made on Thursdays and Fridays. If you're not around to accept the delivery on the nominated day, then there will be a delay in getting a redelivery booked in.
The company also states that it regularly experiences capacity issues, and so all deliveries could potentially face delays of between three to five business days nationwide.
How often does Sony restock the PlayStation 5?
PlayStation 5 restocks are not nearly as big an issue as they used to be when the console first launched. If it needs to restock, it will likely restock at unspecified intervals depending on demand. At this time of writing, you can also have one delivered to you from major retailers like Amazon, JB Hi-Fi, The Good Guys and Big W.
How do I contact Sony?
Sony has a Contact Us page that offers a number of outlets to contact support. These include live chat, phone, various email web forms and an autonomous chatbot that can answer frequently asked questions.
If you want to live chat with an agent, you can select the relevant product category from a dropdown menu.
Hints and tips
Check Sony's online store site for promotions: While Sony doesn't offer discounts on its online store any longer, it will occasionally throw in a small discount on a bundle offer.
Keep an eye out for cashback offers: Sony Australia quite often has cashback offers running at different times of the year. This is particularly true for cameras and lenses, but you can also get cashback on other Sony products too. Check the promo boxes below a product's price on the site for details.
How to use Sony promo codes
1) Choose one of the latest Sony promo codes and click "Get Code" to reveal it.
2) Copy your Sony promo code to your clipboard, then head to the Sony AU site to start shopping.
3) Add the items you want to buy to your shopping cart as you go, then click the cart icon in the upper right corner when you're ready to order.
4) Your cart should have a list of the items you intend to buy and an order summary with an “Add Promo Code” option tucked underneath the subtotal and shipping fees.
5) Click the “Add Promo Code” text link. It should change into a text box that reads “Enter a promo code” in the open field.
6) Paste your promo code in the field and click "Apply" to change your order total.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated e-commerce team. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products and services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms and conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried and tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on ecommau@futurenet.com. Include as many details as possible – such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket – you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
