In fact, as detailed by a complaint on Microsoft’s support forum, following the update being installed, all Microsoft Store apps fail to connect to the internet, along with Edge. The browser simply displays an error when the user attempts to navigate to a website, meaning that instead of the site popping up, the user simply receives the message: “Hmmm... can’t reach this page.”
'Hmmm', indeed. Other browsers, like Chrome or Firefox, or indeed Microsoft’s Internet Explorer – and non-Microsoft Store applications – can connect to the net just fine.
It’s not clear how many folks this bugbear has hit, but apparently it’s something to do with IPv6 settings in Windows.
As explained by a Microsoft employee on the forum: “Microsoft is aware of an issue after installing the Windows 10 October 2018 Update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.”
A solution is in the pipeline, apparently, but the current workaround is simply to enable IPv6.
As outlined by Microsoft, you can do that by heading into Settings, then clicking Networking & Internet > Network and Sharing Center. Select your network adapter here, then click Properties, navigate to the Networking tab, and tick the box next to Internet Version 6 (TCP/IPv6). Then click OK to save the changes.
This should work in theory, anyway, although a couple of users have complained that this hasn’t solved the problem for them. One user said that it solved the issue for the Microsoft Store, allowing that to connect online – but not for Edge.
Fingers crossed if you are affected that the proposed Microsoft solution does indeed function correctly as a workaround. If not, you’ll just have to wait for the patch, which Microsoft is apparently busy working on.
Other gremlins which have hit the Windows 10 October 2018 Update in its very early stages – it’s only available as a manual download right now, the official rollout hasn’t started yet – include a problem with Intel CPUs, and a much more troubling issue whereby the upgrade seems to be deleting some people’s files (by the truckload in some cases).
If you’ve run into any kind of trouble with the upgrade, you might want to check out our guide on how to fix Windows 10 October 2018 Update problems.
- Some of the best laptops of 2018 run Windows 10
Via Windows Latest
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Darren is a freelancer writing news and features for TechRadar (and occasionally T3) across a broad range of computing topics including CPUs, GPUs, various other hardware, VPNs, antivirus and more. He has written about tech for the best part of three decades, and writes books in his spare time (his debut novel - 'I Know What You Did Last Supper' - was published by Hachette UK in 2013).