When you're looking for a new NBN plan, it's understandable that you may look to Optus as it's one of the most recognised names in Australia – and is the third-largest NBN provider behind Telstra and TPG. While it's certainly true that there are cheaper providers than Optus, we still think it's a good choice for your home internet because it’s historically performed well in the Australian Competition and Consumer Commission’s (ACCC) broadband reporting, often achieving some of the highest average download speeds among the telcos monitored.
You do get nice perks with Optus NBN plans, but they come at a steeper price than your average internet connection. Learn more about each speed using the links below:
Changes to Optus plans
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Optus restructured its NBN plan lineup as of July 2025. The biggest change was the removal of introductory discounts, which in truth, does make the telco harder to recommend considering virtually all other providers offer a discount of at least 6 months.
However, Optus will give you a AU$15p/m introductory discount for 12 months if you already have an Optus mobile service, and you add an NBN plan on top. It's clearly a sneaky way to get you to have more Optus services, but considering its mobile plans are far from being the cheapest too, it does make it a harder sell.
There is one way of getting a 12-month discount, and that's to opt for what it calls Promo Plans. These plans save you AU$10p/m for 12 months, and they're also eligible for a further AU$15 monthly discount when you add an NBN plan to an Optus mobile service. A further perk with the Promo Plans is that Optus gives you AU$20 of monthly credit to spend on streaming services and other subscriptions via its SubHub service.
This looks great on paper, but the Promo Plans are already AU$20p/m more expensive than their regular counterpart. So you're spending AU$20 more to receive AU$20 credit. You could just sign-up to the regular plan and spend AU$20 yourself on SubHub services.
have gone and in their place is a AU$15p/m discount for 12 months when you add a second eligible service, such as a phone plan. Doing so will save you AU$180 over the course of a year, but you of course need to factor in the extra cost for the additional service.
The other change that occurred in January was that the telco decreased the minimum term of the required modem payments from 36 months to 24 months. In essence, this means you can cancel your service earlier than before. But, the moot point is that the monthly payment for the modem has increased from AU$8.50 to AU$12.75. So while you can leave earlier, you'd still be paying the same amount. Optus really isn't doing itself many favours lately.
Best Optus NBN plans
Optus NBN 500 plan
Optus NBN 25 plan
Optus NBN 50 plan
Optus NBN 100 plan
Optus NBN 1000 plan
Optus NBN FAQ
What is the cheapest Optus NBN plan?
The cheapest NBN plan that Optus offers is an NBN 25 plan, which will set you back AU$79 a month. For a time, Optus didn't include a modem with this plan, but now offers its second-generation Ultra WiFi Modem. This includes 4G backup in case your fixed-line connection suffers an outage, and support for Wi-Fi 6, which can help to deliver a wider, stronger network coverage in your home.
Does Optus provide NBN?
Optus has a good variety of options when it comes to getting your internet. An NBN connection is the most popular, and it’s proven to be a reliable service, given its consistently good performance in the ACCC’s broadband reporting.
But there are also 4G and 5G home internet options on the table, and Optus offers some of the best wireless broadband in Australia. These could be a better option for you if the NBN cabling in your area isn’t up to scratch. If you want a portable internet option, Optus offers mobile broadband plans too.
How do I contact Optus NBN?
Optus offers help online, through its app or over the phone. Its online messaging service is available 24 hours a day, seven days a week, while its phone hours vary depending on what you need help with. To see a full list of numbers and support services, head to the Optus website.
Can I get Optus Sport?
As of August 2025, Optus Sport is no longer be available. The telco has transferred its service, including streaming rights to the English Premier League, to Stan Sport. Optus customers can continue to subscribe via Stan Sport for AU$9.99 a month until January 2026, after which the price will increase.
How to check if Optus NBN is down
If you’re experiencing an outage with your Optus NBN, you’ll first want to figure out if it’s just you, or if it’s down for everyone. Optus has a service status page you can check as your first port of call, though you’ll need to use your phone, or another device with its own connection to visit the page. If Optus’ own website is down, we’d recommend checking the independent site Down Detector. For further help, we have a dedicated guide to NBN outages.
