NBN Co to disconnect 63,000 phone and internet lines in switch to new network

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As the NBN rollout continues, changes to the existing infrastructure are inevitable, and the latest of such alterations sees NBN Co begin the disconnection of 63,190 landline services – both phone and internet – in Sydney.

As reported by The Daily Telegraph, the removal of existing legacy connections will be commencing Friday 17th as they're progressively replaced with NBN connections as part of the rollout.

NBN Co is warning residential and business customers to contact their provider immediately if they are yet to switch to NBN and live in the affected areas (listed below).

  • Bayside: Eastlakes, Mascot, Roseberry, Wolli Creek
  • Burwood: Burwood
  • Camden: Camden, Elderslie, Ellis Lane, Grasmere, Harrington Park, Mount Hunter, Narellan, Narellan Valley
  • Canterbury: Campsie, Canterbury, Earlwood, Marrickville
  • Parramatta/Ryde: Constitution Hill, Epping, Epping North, Wentworthville
  • City of Sydney: Beaconsfield, Elizabeth Bay, Haymarket, Potts Point, Pyrmont, Rosebery, Sydney, The Rocks, Woolloomooloo
  • Inner West: Ashfield, Croydon, Earlwood, Marrickville, Tempe
  • Liverpool: Bardia, Glenfield, Mount Pritchard, Warwick Farm
  • Mosman: Mosman
  • North Sydney: Kurraba Point, Neutral Bay
  • Northern Beaches: Balgowlah, Brookvale, Mona Vale, North Curl Curl, North Manly, Seaforth
  • Randwick: Kensington, Kingsford
  • Sutherland Shire: Caringbah, Engadine, Miranda
  • Hornsby: Cheltenham, Normanhurst, Waitara
  • Hills Shire: Castle Hill
  • Waverley: Bondi, Bondi Junction, Bronte, Tamarama, Waverley
  • Willoughby: Artarmon, Greenwich, Naremburn, St Leonards
  • Woollahra: Bellevue Hill, Edgecliff, Darling Point, Paddington, Woollahra

Customers who rely on these landline connections for medical emergency call buttons or alarm systems are also urged to register these services with the NBN to avoid them being disconnected.

For some residents, it’s very possible that their existing connection will be cut off before their new NBN service can be activated, leaving residents and businesses without an internet or phone connection. Again, please call your current network provider to determine the best outcome for your current circumstance.

NBN Co is also warning all residents to watch for potential scams that demand money on behalf of the company. NBN Co will never directly ask for any payments from individuals as they are a wholesale company and deal directly with service providers such as Telstra, Optus, etc.

Harry Domanski
Harry is an Australian Journalist for TechRadar with an ear to the ground for future tech, and the other in front of a vintage amplifier. He likes stories told in charming ways, and content consumed through massive screens. He also likes to get his hands dirty with the ethics of the tech.