FAQs
How can I contact Trend Micro?
In Australia, you can call the number 1300 305 289 to get in touch with Trend Micro's customer support team. Additionally, you can go directly to the Trend Micro website and use the live chat feature to get customer service as well.
Does Trend Micro offer discounts?
You can generally find a discount on a Trend Micro plan, though these deals change throughout the year. Typically, you'll find a deal to save money on the first year of your subscription, with it returning to the regular price after the first 12 months.
How many devices can Trend Micro protect?
Depending on your chosen subscription, the Trend Micro antivirus software can protect between one and ten different devices, including PCs, Macs, tablets and phones. You can tailor your subscription to suit your needs when signing up.
Are there free trials for Trend Micro?
Trend Micro offers a 30-day trial period for its software on different devices, but this can be a little hard to find. If you go to the Trend Micro support page, you'll find downloads for each of the antivirus suites offered by Trend Micro that you can install before making any purchases. Here you'll be able to test out your chosen antivirus suite before parting with any cash, and after the 30-days, you'll be prompted to sign up for a Trend Micro plan.
What does a Trend Micro subscription include?
Trend Micro can protect up to 10 devices against viruses, malware, ransomware and spyware. Along with a password manager, all plans offer a line of security that can be used on PCs, Macs and mobile devices. If you want additional protection such as a VPN and 24/7 access to customer support, you'll need to purchase either one of the Device Security Pro or Device Security Ultimate plans.
Does Trend Micro offer refunds?
Trend Micro has a 30-day money back guarantee, so as long as you request a refund within the first 30-days of your subscription, you're entitled to getting the full amount back. If you've surpassed the first 30-days, you can still cancel your subscription at anytime to stop it from auto renewing after 12-months without losing your access to your first year.
Hints and tips
Wait for the January back to school sales: The best antivirus deals typically hit when it's time for the kids to go back to school, and Trend Micro is no exception. Check in during January to see what offers Trend Micro has on its plans to get the maximum saving. Besides the back to school sales, it could be worth checking in the June end of financial year sales as well as during Black Friday in November to see if any additional discounts are offered.
Check for discounts at other retailers: With the likes of JB Hi-Fi, JW Computers and Bing Lee all selling Trend Micro plans, you could find an additional discount during sales from these other retailers. You might also find Trend Micro bundled in when you're purchasing a new laptop or PC from one of these retailers, saving you some decent cash on an antivirus plan to use with your new device.
Sign up to the Trend Micro mailing list: When you first go to on to the Trend Micro website, you'll be prompted to enter your name and email to get an additional 10% off your new order. You'll have to follow a few steps to confirm your email, but once the voucher is in your inbox, you can go back in and unsubscribe from any further promotional emails as well.
How to use Trend Micro coupon codes
1. Copy your chosen Trend Micro coupon code.
2. Head on over to the Trend Micro website and select the plan you're interested in.
3. This will take you straight to checkout, where you'll be able to add or upgrade your plan. At the bottom of this page there's a box where you'll be able to add in your coupon code and click "apply".
4. Once you've added your coupon code, you'll just need to check the box to accept the terms and conditions, then you'll be able to follow through onto payment.
5. Enter in your billing details, then click the button at the bottom of the page that says "place secure order". When you're done, follow the steps to install your new antivirus suite and enjoy secure online browsing.
