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Latest about AI Platforms & Assistants
Many firms are already having to roll back AI customer service tools
New data reveals customer service workers spend more on trust, security and compliance than AI development itself.
How to make ChatGPT great at writing your emails
Giving ChatGPT clearer context and tone instructions makes it great at handling emails
OpenAI killed GPT-4o, but fans still won’t let it die
Fans of retired OpenAI model GPT-4o organized a birthday tribute for the chatbot in Times Square, and they still want it back.
Workers are spending a whole day every week managing AI tools
Poor AI deployments are causing humans to spend a day a week as 'middleware' – liaising between siloed AI systems.
Bad news employee — most executives admit using AI makes them value human workers less
After using AI, many business leaders say are less likely to value their human workers, but the technology is still failing to deliver consistent ROI.
Altman testifies Musk never trusted shared leadership during OpenAI trial
Sam Altman’s testimony in the high-stakes OpenAI lawsuit paints Elon Musk as focused on personal control.
The 'backwards calendar' ChatGPT prompt changed how I plan my week
Instead of starting with endless to-do lists, this AI prompt begins with outcomes — and it made my schedule feel strangely achievable.
Anthropic reveals a host of new legal tools for Claude, including 12 new plugins
Anthropic is adding new connectors and plugins to Claude to give it legal superpowers, and they're even available in Cowork.
