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Who's keeping watch? A third of all Samsung Galaxy Gears returned to store

Who's keeping watch? A third of all Samsung Galaxy Gears returned to store
Off the wrist
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Over 30 per cent of customers buying the Samsung Galaxy Gear smartwatch don't like it enough to keep it, according to leaked internal documents from a major US retailer.

Although Best Buy has been selling plenty of Gears, alongside Galaxy Note 3 smartphones (the only compatible device at launch), they're being returned in droves, the documents revealed.

"The Galaxy Gear attachment rate within Best Buy is the highest among all channels; however the overall return rate is trending above 30 per cent," according to the leaked papers.

That would suggest plenty of consumers are intrigued by the device, but are getting it home to find that they don't really have much use for it, or that it doesn't live up to expectations.

Either way, it's a worrying stat for Samsung, amid a host of poor critical reviews. Reports claim Best Buy is calling Samsung specialists in to get to the bottom of the high return rate.

Gearing up

Help could be on the way for the device though, as the Best Buy documents states that support for more Samsung handsets is on the way with the forthcoming Android 4.3 Jelly Bean roll-out stateside.

The information obtained by Geek.com shows the Galaxy S3, Galaxy S4 and Galaxy Note 2 will be compatible with the Galaxy Gear smartwatch by the end of the year as part of the update.

Internationally, Gear compatibility has already reached the Galaxy S4, while a host of other Samsung handsets will receive the update by the end of October.

Via Android Central

A technology journalist, writer and videographer of many magazines and websites including T3, Gadget Magazine and TechRadar.com. He specializes in applications for smartphones, tablets and handheld devices, with bylines also at The Guardian, WIRED, Trusted Reviews and Wareable. Chris is also the podcast host for The Liverpool Way. As well as tech and football, Chris is a pop-punk fan and enjoys the art of wrasslin'.