Dixons chief defects to Apple retail
Thanks to customer service prowess
John Browett probably never thought the day would come when a new job would net him so many virtual column inches – but it has, because he's ditched his post as CEO of Dixons Retail group to become Apple's new VP of retail.
Tim Cook himself (Apple's CEO to those of you not in the know) seems quite excited to have poached Browett for Apple's global retail mission:
"Our retail stores are all about customer service and John shares that commitment like no one else we've met," he said, having obviously never visited a Currys.Digital store and their 'let me Google that for you' shopping experience.
"We are thrilled to have him join our team and bring his incredible retail experience to Apple."
Poached egg
We say 'poached' – that's probably over-egging the pudding. After all, if you were at PC World as even a lowly retail assistant and were offered a job at an Apple store, you'd probably take it.
Let's review: Dixons Group – not very cool, struggling a bit, sells a lot of tat. Apple – very cool, rolling in money, sells a lot of good stuff you'd quite like to buy using that hefty new staff discount.
Anyway, Browett will be busying himself with Apple's new stores set to open in 40 new locations this year. Meanwhile, Sebastian James is replacing Browett at Dixons, not that we think you care.
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From The Guardian
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