FAQs
What is a mobile virtual network operator?
It's a mobile phone network that leases network services from one of the main operators out there with iD Mobile using Three's network. It means iD Mobile doesn't own the infrastructure but it still uses the same network and signal strength as Three.
Does iD Mobile have WiFi calling?
Yes, if you don't have any signal, you can still make calls and send texts over Wi-Fi. Providing you have a good Wi-Fi connection, your calls will still be clear and uninterrupted.
What delivery service does iD Mobile use?
iD Mobile uses DPD for all its phone and tablet orders. It offers next-day delivery for orders placed Monday to Thursday. For SIM-only orders, your SIM will be delivered through Royal Mail with deliveries expected to take two to three working days to arrive.
What is the iD Mobile returns policy?
As standard, you can return any item within 30 days if bought online, while iD Mobile items ordered in a Currys store have a 14-day returns window. If you change your mind, you're entitled to a refund minus any line rental costs, usage, or additional purchases. Outside of the returns window, you'll need to cancel your plan and pay a cancellation fee.
How do I contact iD Mobile?
The easiest way to contact iD Mobile is to use its Live Chat. It's open 9am to 8pm Monday to Friday and 9am to 6pm at weekends and Bank Holidays. It's also possible to use its automated phone service by dialling 7777 from an iD phone or 0333 003 7777 from another line. You can also contact its complaints team at 0800 049 2402.
Hints and Tips
Check out the iD Mobile deals: It's an obvious one but iD Mobile has its own set of deals adjacent to special offers and promo codes. It's always worth seeing what's out there with many of the deals bundling in free extras like Apple TV Plus or Disney Plus. Some phones also come with free earbuds.
Consider getting a SIM-only deal: If you only bought your phone fairly recently or you're simply happy with what you've got, a SIM-only deal can work out much better value. These deals can run either on a rolling monthly basis, over 12 months or over 24 months, so you can still choose flexibility here. Whatever you decide, going SIM only generally works out much lower than getting a phone that you may not want or need.
Trade in your existing phone: If you do want a new phone, you can trade in your existing one and get money off your future purchase. All you need to do is enter the condition on the iD Mobile website and you'll get an instant quote back. Then post your phone to Currys and you'll receive your payment once the phone condition has been confirmed.
Refer a friend to iD Mobile: If you already use iD Mobile, you can recommend your friends to iD Mobile and be rewarded for it. If your friend purchases a SIM-only plan or a Pay Monthly phone, you'll both get a Currys gift card worth up to £30. The value varies depending on how expensive the phone or plan is with £30 generally reserved for 24-month contracts.
Use the student discount: Students receive £20 off the upfront cost of a phone contract with a student-exclusive SIM-only deal offering unlimited data, minutes, and texts for £15 a month. To gain either discount, you just need to verify your student status with UNiDAYS.
Choose the data you need: It's tempting to go for the most expensive plan possible so you get unlimited everything and plenty of data. Not everyone needs it though and sometimes, you're better off going low and paying an upfront fee for your phone. Consider how much you really need data and whether you're more likely to be using Wi-Fi with your phone. Add up the cost including the upfront fee to see if you'd be better off with a different plan.
How to use iD Mobile discount codes
1) Find the iD Mobile promo code you plan on using from this page. Copy it to your device's clipboard for later use.
2) Go to the iD Mobile website and find the phone or plan you wish to sign up to. Click "Choose this plan" once you find the right choice for your needs.
3) On the Your Basket page, click "Add promo code" which is located under the Order Summary box.
4) Paste your iD Mobile voucher code into the box then click "Submit" to apply the discount.
5) Continue your purchase to order your new phone or SIM-only deal with the newly applied discount.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
