FAQs
Does AO have a Black Friday Sale?
Yes, AO have discounted select product by up to 50% during past Black Friday Sales, and we expect this year to be no different when the sale rolls around towards the end of November. We'll be keeping this page updated with the latest AO Black Friday deals, so stay tuned.
What guarantee do you get with AO?
The AO guarantee varies depending on the product you're buying. The manufacturer warranty is always a minimum of one year but some items have an extended warranty of up to 10 years as long as you register the product. It's worth seeing what's available to you in case of any issues. There's also the AO Care plan which provides additional cover for a monthly fee that varies depending on the product involved.
Do you pay delivery with AO?
Delivery with AO differs depending on what you purchase. In all cases, there are flexible options. Many items have next-day delivery including large kitchen appliances with it also possible to pay extra for a specific time slot that suits you. If you opt for an all-day slot, you're given a four-hour window on the morning of the delivery. A range of delivery dates are offered including up to 10 weeks in advance. It's also possible to rebook the delivery up to 11am the day before.
What is the AO returns policy?
AO has a 30-day returns policy on all its items. There is a collection charge of £49.99 for large items such as a TV or washing machine, while small items invoke a £24.99 collection charge. AO Five Star members get up to 100 days to choose to return a product.
How to contact AO?
As an online retailer, AO has extensive FAQs and a My Account section for dealing with many issues and queries. However, if you prefer to phone, you can call 0161 470 1200 for customer services or call 0161 470 1100 to place an order.
Hints and tips
Check AO for special offers: AO usually has special offers on certain products. These vary over time but can simply mean a cheap deal, cashback on certain products or getting half-price installation on some appliances. Some bundle deals are also available at times so you could save on multiple purchases. If there aren't direct savings on the item you want, there may be extended warranties available for free, too.
Sign up for AO Five Star Membership: AO Five Star Membership costs £39.99 a year but it can end up saving you a lot. It provides you with free and unlimited delivery, exclusive members-only deals, as well as free access to the remove and recycle service. If you're planning on spending a lot on appliances over the next year, then, it can work out as a considerable saving.
Use AO's price match promise: AO will price match any product it sells against other retailers. Impressively, that includes discount codes and sales periods. To take advantage of it, call AO at 0161 470 1100 to provide the customer services team with the cheaper price. Once confirmed, the price match occurs within a couple of minutes. The promise extends to just after purchase too within seven days of you receiving the order.
Sign up for the AO newsletter: The AO newsletter often gives consumers a heads-up on deals as soon as they become available. It's worth keeping an eye on it in case of exclusive price cuts.
Plan ahead with delivery costs: AO has an impressive selection of ways in which your product can be delivered, but it can get expensive. Save money by planning ahead so you don't have to rely on the fastest option. Where possible, stick with an all-day slot rather than pay extra for a specific time period. It might be slightly less convenient but the savings can rapidly add up.
How to use AO discount codes
1) Pick one of the AO voucher codes you would like to use. Click "Get Code" to reveal it.
2) Copy the code to use later, then go to the AO website and start shopping.
3) Find the item you wanted and add it to your shopping cart. Click on the cart once you're ready to make your order.
4) You'll need to go through a few options such as for installation or connection as well as if you need someone to take away the packaging.
5) Click "I have a discount code" at the bottom of the screen just above "Go to checkout".
6) Paste the code in and click "Apply" to gain the discount.
7) Tap "Go to checkout" now to complete your purchase with the new price and discount applied.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
