FAQs
How do I contact Lenovo
You can call the order support team on 02034 6740 50 or, contact them via the chat function found in the 'Contact Us' section of the Lenovo website.
How long do Lenovo orders take?
How long it takes to have something arrive depends on what you’re ordering. Like Dell, some of Lenovo's stock is made to order. That means it can take up to two weeks to receive your purchase. In other cases, especially products on sale, the item can be sent out the next day. The Lenovo site also has a dedicated ready to ship section if you need an item that arrives as quickly as possible. Once shipped, the majority of products take between three and six days to arrive. Before ordering, you can check the dispatch time by looking at the item in question on Lenovo's website. The company is quite upfront with how long something takes to arrive, outside of exceptional circumstances.
Where is Lenovo shipped from?
Shipping locations vary depending on what you're buying. Some items are built and shipped from China while others are available more directly. Ultimately, it doesn't really matter to you as the shipping lead time is what's important. Keep an eye on if the item in question will be shipped in 1-2 business days or longer, and react accordingly.
When is the Lenovo sale?
Like most retailers, Lenovo has sales throughout the year. These can include back to school sales, Black Friday, Easter, summer, and mostly any other time that Lenovo wants an excuse for a sale. It's worth checking back regularly to see what's out there but if you happen to be considering a purchase near a major holiday, wait until then if you can.
Can I get a refund from Lenovo?
Lenovo offers a 14-day money-back guarantee on all its products. It starts from the day your order is delivered. If you wish to return the item within that length of time, there are no restocking fees or shipping and handling fees. Just contact customer services to provide the return reason, your order number, product number and relevant serial number to start the returns process.
Hints and Tips
Use the Lenovo education store: If you're a student or teacher, you can access the Lenovo education store. That means a minimum discount of 10% off laptops and desktop PCs with 20% off monitors and accessories. There are also exclusive deals, early access sale entry, and gift bundles that you can check out so it's one of the better educational discounts.
Sign up for the Lenovo newsletter: Sign up for the Lenovo newsletter and you get 10% off your next purchase. You'll also receive news of sales ahead of other people and learn about new products faster too.
Sign up for My Lenovo Rewards: Lenovo has its own reward scheme with up to 9% back in rewards depending on what you're purchasing. Every 1000 points you earn is £1 and according to Lenovo, it adds up fast. With no minimum spend and birthday rewards, along with multiplier bonus events, it's worth keeping an eye on. That's particularly the case if you buy regularly from Lenovo. Each product tells you how much you can earn in reward points.
Check the Lenovo outlet deals: Lenovo has an outlet site with reboxed or refurbished items. These products are typically returns but they have Lenovo's standard warranty and they've been checked out to ensure they're still excellent quality. There can be substantial discounts on products if you don't mind not being the original owner but close enough.
See if you're eligible for a discount: Lenovo discounts aren't solely for students. It also has a discount scheme for apprentices and 16-26 year olds. Alongside that is a senior discount for over 55s. In all cases, you'll need to sign up to the site and verify your eligibility but it's worth putting the effort in.
How to use Lenovo discount codes
1. Pick out the Lenovo voucher code above that you wish to use, then copy it to your clipboard.
2. Go to the Lenovo website and find the product you want to buy then click "Add to Basket".
3. Choose the type of warranty or any component upgrades you may wish to add to the final purchase. Alternatively, you can just click "Skip to Basket" to move on.
4. On Your Basket, scroll down to "Have an eCoupon or discount?" and paste the code into the "Enter eCoupon Code" box. Click Apply to apply the Lenovo promo code and change the price to the discounted amount.
5. From there, continue your purchase by entering contact, delivery, and payment details.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible - including which code you used and where you found it - and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site - all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
