Articles by Craig Hale

With several years’ experience freelancing in tech and automotive circles, Craig’s specific interests lie in technology that is designed to better our lives, including AI and ML, productivity aids, and smart fitness. He is also passionate about cars and the decarbonisation of personal transportation. As an avid bargain-hunter, you can be sure that any deal Craig finds is top value!

Articles by: Craig Hale

Zendesk CLO Shana Simmons at Zendesk Relate 2026

Zendesk CLO Shana Simmons: Empathy is the new superpower for AI leaders

By Craig Hale published 25 May 26

Zendesk CLO Shana Simmons says AI success hinges on a privacy-first culture and governance. Empathy, character, and agency are the traits we’ll need in an AI-first world.

'We are putting quantum inside the rack so customers can roll it in, plug it in': The world’s first rack-mounted quantum computer is here — and it runs at -459 degrees Fahrenheit from a standard wall socket

By Craig Hale published 23 May 26

Equal1's RacQ fits seamlessly into a standard Dell frame for easy future deployment.

An office worker in front of a computer holding his hand in one hand and looking unhappy

It's not just you — nearly two-thirds of workers say they've exaggerated AI skills to get ahead at their company

By Craig Hale published 23 May 26

Two-thirds (63%) of workers exaggerate their AI skills, driven by job loss fears and the pressure to appear competent, creating an ‘AI confidence gap’.

Could your CEO be the weakest link when it comes to AI security? New study warns execs are 'knowingly bypassing safeguards because the perceived benefits outweigh the risks'

By Craig Hale published 22 May 26

New research finds 62% of senior leaders use unapproved shadow AI (but only 31% of other workers), prioritizing productivity over compliance.

'Stop thinking of agents as software... start thinking of them as a unit of labor': Zendesk links AI pricing to verified resolution outcomes

By Craig Hale published 22 May 26

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

By Craig Hale published 21 May 26

Zendesk is shifting customer service to platform-agnostic AI agents, ensuring customers receive consistent, contextualized support across third-party apps like Gemini.

Zendesk becomes the latest to adopt MCP to futureproof customers in the AI-first era

By Craig Hale published 21 May 26

Zendesk adopts the MCP standard to unify AI agents, eliminate silos, and enhance cross-platform interoperability for businesses.

New study finds most Americans think the pace of AI development is moving too fast — and they also don't believe everyone will truly benefit from it

By Craig Hale published 20 May 26

Most Americans are worried about the rapid pace of AI innovation – are regulators struggling to keep up now?

Two people shaking hands across a corporate desk

Want to get promoted at work? New study says learning new AI skills is the key to a pay rise

By Craig Hale published 19 May 26

Companies are paying AI-skilled workers more than their peers, but they’re also offering upskilling support, so what’s to lose?

man using voip headset talking to customer

Is your business not showing up in AI overviews? Trustpilot thinks it could be because you're not doing this one thing

By Craig Hale published 19 May 26

Embracing customer reviews boosts visibility considerably, showing how engaging with customers where they are is even more important.

Woman shocked by online scam, holding her credit card outside

‘Scams are getting so much more efficient': New study warns over half of Americans hit by fraud in 2025 - and the figure is only going to get worse

By Craig Hale published 17 May 26

AI isn’t helping either side – with scammers using it to refine attacks and consumers blindly trusting output.

Hacker with malware code in computer screen. Cybersecurity, privacy or cyber attack. Programmer or fraud criminal writing virus software. Online firewall and privacy crime. Web data engineer

‘What is so worrying is not just that this information is being sold, but how little it can cost': NordVPN research claims your stolen card details are being sold online for less than a fancy coffee

By Craig Hale published 17 May 26

Payment card information and other forms of ID are being sold on dark web marketplaces for much less than you think.

‘Spatial intelligence shouldn’t require a GPU': This tiny chip could turn skinny Aviators into smart glasses without a bulky battery - and they'll even understand the world in real-time

By Craig Hale published 16 May 26

Mosaic reveals new perception chip that gives smart glasses real-time environmental awareness and more.

Lightmark founder and inventor Daniel Oblitas Garafulic

The end of deepfakes: A UK startup “fingerprinting” light to prove what’s real could crush global misinformation and $75 billion video piracy market

By Craig Hale published 16 May 26

This UK startup wants to make your physical filming location a ‘fingerprint’ to verify authenticity, rather than relying on software.

AT&T, T-Mobile and Verizon join forces to try and eliminate coverage 'dead zones' for good

By Craig Hale published 15 May 26

America's three biggest mobile networks reveal plans to bring direct-to-device satellite connections to customers.

'A new rhythm for collaboration is emerging': OpenAI adds remote access to bring Codex to ChatGPT for iPhone, iPad, and Android

By Craig Hale published 15 May 26

Codex still runs on your desktop, but OpenAI is turning your ChatGPT mobile app into a remote controller for access from anywhere.

Microsoft may discontinue Claude Code internally as it looks to push users towards GitHub Copilot

By Craig Hale published 15 May 26

Claude Code has proven a hit among Microsoft's engineers, but the company now wants them to switch to GitHub Copilot CLI.

View of Microsoft Romania headquarters in City Gate Towers situated in Free Press Square, in Bucharest, Romania.

UK opens antitrust enquiry into Microsoft dominance of business software

By Craig Hale published 15 May 26

Microsoft is being investigated by the UK's CMA over its business software practices.