Craig Hale

Salesforce’s customer support headcount has dropped from 9,000 to just 5,000 – thanks to AI.

Most companies now use AI in their cybersecurity strategies, but some core challenges remain.

Tech has helped improve productivity across the board, but it’s also led to an ‘always-on’ culture, workers say.

One in three PCs could be AI-capable by the end of 2025, more than half in 2026.

The FTC has written a letter to Google CEO Sundar Pichai about alleged “partisan” spam filters.

Microsoft will remove Mobile Plans in favor of a new way of provisioning eSIMs via Windows Settings.

SMBs want to use more tech to reach wider audiences, but costs and ROI uncertainty are holding them back.

AI either automates or augments a role, depending on a worker’s age/experience level. Automation is the worst news.

Banned from selling H20 chips to China, Nvidia could have to scale down its Blackwell chips by 30-50% to restart sales.

Typepad has taken the “difficult decision” to permanently delete all content and assets from September 30, 2025.

Intel’s deal with the US Government may have just hit the road rolling with a $5.7 billion payout.

By offering employees the chance to voluntarily exit, Avaya won’t have to lay off any workers.

Microsoft’s new backup tool keeps a copy of your Windows settings and installed apps – not your data.

Salesforce is worried that AI agents don’t meet high standards once they’re deployed – but it has the answer.

Economic climate and political landscape make the UK an attractive place for tech investments.

Intel will hand over 433 million shares to the US Government, but it’s also worried about Trump’s influence overseas.

Microsoft is giving admins the power to update PCs using the Out of the Box Experience.

Companies aren’t well-protected against attacks, and many CISOs would rather pay a ransom.

Adobe Firefly and Express users can now lean on Google’s Gemini 2.5 Flash Image model.

Users can now share appointment booking pages via Google Calendar without sharing their full calendars.

With Windows 10 losing support in October 2025, Microsoft OneNote is also undergoing a change.

Russia could ban Google Meet after similar crackdowns on WhatsApp and Telegram, pushing its local Max alternative instead.

The Great Firewall of China restricted access to the outside internet for 74 minutes, but was it a mistake?