Just in time for the first reported handset explosion in Australia, Samsung has officially announced via press release that it’s taking the “proactive and voluntary step” of recalling all Samsung Galaxy Note 7 units immediately, recommending that users “power off their device, return it to its place of purchase and use an alternative device until a remedy can be provided.”
The manufacturer goes on to say that “customers who have purchased a Galaxy Note 7 from Samsung are entitled to a new Galaxy Note 7 (and a courtesy device until replacement Galaxy Note 7 stock arrives) or a full refund.”
According to Samsung, customers are expected to receive their replacement Note 7 units within three to four weeks. Courtesy devices will become available from September 7, 2016.
Aside from returning to the place of purchase, customers can also or call the Samsung Customer Service line on 1300 362 603 or complete the recall form at Samsung’s Galaxy Note 7 notice page.
- Once this mess is sorted out and you have a replacement phone, check out our Samsung Galaxy Note 7 tips and tricks guide
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