EE's customer service isn't great, so it's bringing it back to Britain

Plus better coverage by 2020

EE's latest assault on the mobile market doesn't come in the form of a new phone or tuned-up tariff – instead it's taken a step back, looked at itself in the mirror and asked 'how can I improve?'

In fact, it's turned to customers and asked them about their biggest gripes, with customer service and coverage black spots proving to be the most common issues.

To meet the demands of its users, EE has confirmed that it's moving all of its customer service operations back to the UK and Ireland, killing off remote call centres in other parts of the world.

The shift back home is expected to be completed by the end of the year, and EE says it's making an investment in running customer service from the UK which should hopefully mean no price rises for those currently using the network.

Take cover(age)!

The network is also waging war on coverage black spots (or 'notspots', as EE likes to call them) in the UK, and has committed to covering 95% of the total landmass (99.8% of the population) with 4G signal by the end of 2020.

Currently EE's 4G network only covers 60% of the UK landmass, and it claims it'll reach 92% by the end of 2017, which would be a massive leap.

It's even investing in bringing coverage underground and into tunnels, hopefully keeping connections continuous on long drives and train journeys. Things kick off this week, with EE switching on its network in the Channel Islands, Shetlands and Isles of Scilly.

ABOUT THE AUTHOR

Phones and Tablets Deputy Editor

John (Twitter, Google+) got his first phone aged 12 and since then he's been fixated on all things mobile, churning his way through a multitude of handsets, tablets and operating systems. Signalling his arrival at TechRadar by becoming a Guinness World Record holder in his first week (for the highest score on Super Mario Bros using a giant controller), John hasn't looked back since.