BlackBerry servers crash, millions without BBM

RIM confirms Europe is affected

RIM has confirmed that it has had an outage at one of its BlackBerry servers, which has taken BBM, internet and email offline for millions of its users.

The outage began at 11am Monday and is still affecting users at the time of this article's publication.

The server that went down is thought to be situated in Slough and is affecting the EMEA region, which comprises Europe, the Middle East and Africa.

There are also reports that the main server in Canada, where RIM is based, may also be affected.

Working hard

A RIM spokesperson said about the outage: "We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, the Middle East and Africa.

"We're investigating, and we apologise to our customers for any inconvenience caused while this is resolved."

RIM has not confirmed the reason for the outage but the Guardian has spoken to a former employer who believes that strain from an increase in BBM users over the last few years and scalability of the server could well be to blame.

BBM was in the news last week, when TechRadar exclusively revealed supposed screenshots of the service working on Android.


Content Team Lead

Marc (Twitter, Google+) is the content team lead for Future Technology, where he is in charge of a 14-strong team of journalists who write many of the wonderful stories that end up on TechRadar, and T3 magazine. Prior to this he was deputy editor of TechRadar, had a 10-month stint editing a weekly iPad magazine, written film reviews for a whole host of publications and has been an integral part of many magazines that are no longer with us.