Welcome to our guide on how to reset a MacBook Pro. If your MacBook Pro is performing very slowly or you want to sell it or give it to someone else, you may want to reset it to factory conditions.
In plain English this means restoring your MacBook Pro to how it worked when you took it out of the box.
In this guide, you’ll discover how to unlink your MacBook Pro from your Apple ID, back up your data, then remove all personal info from your system. You’ll also learn how to reinstall the version of macOS that originally came with your MacBook Pro via your Internet connection.
1. Unlink your Apple ID
If you want to give your MacBook Pro away, you’ll need to unlink it from your Apple ID, otherwise the new owner may have trouble signing in via iCloud. The easiest way to do this is to boot up your MacBook Pro, open System Preferences > iCloud and choose to ‘Sign Out’. You can safely choose to erase local copies iCloud data on your Mac, as they’re backed up to Apple’s servers.
Alternatively, open any web browser, visit the iCloud website and sign in with your Apple ID. Select ‘Find my iPhone’. Your MacBook Pro will be listed under ‘All Devices ‘.
Select your MacBook Pro and click ‘Remove from Account’. Make sure to repeat these steps for each person who’s signed into your MacBook with their Apple ID.
2. Back up your data
Although you may want to reset your MacBook Pro to its default settings, you might have data like documents, photos and videos that you want to keep.
If you keep backups via Time Machine, insert your chosen drive into your MacBook Pro, click the Time Machine icon at the top of your screen and choose ‘Back up Now’.
If you haven’t previously backed up your MacBook Pro, there was never a better time than now. To start using Time Machine first find a blank external hard drive with a capacity at least equal to that of your MacBook Pro e.g. 500GB
Connect the drive to your device. The Mac Operating System will ask if you wish to use this drive for backup purposes.
Click to confirm and the backup process will begin automatically; this can take several hours. You can buy drives specifically formatted for macOS on the Apple online store but any external hard drive will do, as Time Machine will automatically format it to be Mac Compatible.
This process erases any data already on the drive, so make sure to use a new or blank one.
3. Erase your hard drive
Once Time Machine has finished backing up your files, safely disconnect your drive by opening Finder, then click the eject symbol next to the drive name.
Put the backup drive in a safe place, then shut down your MacBook Pro. Once your device is fully shut down, make sure the power adapter is connected then hold down the keys Cmd + Alt + R before restarting your MacBook Pro.
If all goes well you’ll see the words ‘Starting Internet Recovery’ on your screen along with the image of a spinning globe. Release the keys and wait for Internet Recovery to finish loading. If you don’t see a small progress bar on screen, click the name of your wireless network and enter your password. This allows your MacBook Pro to download the tools it needs.
Once the Recovery Area has been loaded, click ‘Disk Utility’ then ‘Continue’. Your MacBook Pro’s hard drive will be displayed in the white box on the left hand side – it's default name is ‘Macintosh HD’.
Click to highlight this drive in blue, then choose the ‘Erase’ button. Double check that the ‘Format’ is set to macOS Extended (Journaled), then click the ‘Erase’ button.
4. Reinstall macOS
Once your hard drive has been fully erased, click the words ‘Disk Utility’ at the top left-hand corner of the screen, then choose ‘Quit’. This will take you back to the main page of the Internet Recovery area.
Click the Wi-Fi symbol at the top right of the screen and make sure there’s a black tick next to the name of your own wireless network. If not, click the network name to connect.
Once you’ve done this, click the second option in the center of the screen marked ‘Reinstall macOS’ or ‘Reinstall OS X’, then click continue. This will begin the reinstall wizard. Note that this will usually be the operating system which originally came with your MacBook Pro, not necessarily the most recent version of macOS.
This is because you’re using the Internet Recovery Tools. If you use the standard Mac Recovery area to reinstall macOS, the operating system will be linked to your Apple ID, meaning your password would be required for every software update.
The Internet Recovery tools don’t require this, which is very useful if you’re giving your MacBook Pro to someone else. If they want the latest version of macOS, persuade them to sign in to the App Store and download it using their own Apple ID, once reinstall is complete.
Click ‘Continue’ to proceed, then ‘Agree’ to the Terms and Conditions. The install wizard will now ask you to choose the destination drive. Click the one your erased in the previous step (e.g. ‘Macintosh HD’ )then on ‘Install’.
Reinstall time will vary depending on your connection speed. Keep your MacBook Pro connected to mains power with the lid open whilst this is taking place.
5. Using Setup Assistant
Once the Mac operating system has been successfully reinstalled, your MacBook Pro will launch Setup Assistant. This is the install wizard you went through when you first purchased your device.
If you plan to sell or give away your MacBook Pro, you can now shut down the device. The new owner can then restart Setup Assistant and enter their own details when they’re ready.
If you reset your MacBook Pro to fix a problem such as a slow system, click ‘Next’ to accept the default language. Setup Assistant will next offer you the chance to connect to WiFi - click the name of your network, then enter your WiFi password.
The Assistant will then ask if you want to transfer information to this MacBook Pro. This ‘migration’ feature is very useful for people who buy new devices and want to move data over from an old Mac.
If you use it here however, it may also restore the software problem that caused you to reset your MacBook Pro in the first place!
Choose ‘Don’t transfer’ for now and also ‘Don’t sign in’ if asked to enter your Apple ID and password. Setup Assistant will now ask you to enter your ‘Full Name’ and ‘Password’ to create an Administrator account on your MacBook Pro.
Enter the name ‘Test’ and password ‘test12345’ to be taken to the macOS desktop. At this stage, you may be asked to sign in with your Apple ID. Once again, choose ‘Don’t sign in’ for now.
If you previously had an issue with macOS e.g. Mail failing to open, try to re-create it now to see if the problem still occurs. If it does, it’s likely that the issue is hardware related. Visit Apple's website to find your nearest Apple Store or authorised repair outlet so you can have your MacBook Pro examined.
Image credits: Apple